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I bought a Targus TR601 15 Elite Notebook Backpack
Make it Personal
The Customer Service Representative called me by name and treated me very well. He asked about my zipper breaking and empathized with me.
Honor my Request; Honor the Warranty
I called to request for a new backpack. The Customer Service Representative took down my email and other basic information. He guided me through the streamlined process. That was it. It was very easy and there was no hassle.
Where’s my Stuff
After sending in my defected backpack, I received an email from Targus one week later indicating that they received my backpack and that they are processing my request. Great service. Below is their email:
| Subject | |
| Targus | RMA #060828-000190 | |
| Discussion Thread | |
| Response (Zee) | 11/17/2006 10:36 AM |
| Hello:Your product under warranty has been received and is in process. Thank you for your patience. | |
| Response (Ryan) | 08/28/2006 12:23 PM |
| Dear Peter,Thank you for contacting Targus Customer support. Below is the information on returning your product for warranty. Please include a copy of this e-mail with your return. The Reference Number as it appears on this message is your tracking number. Ship your product to: Targus, Inc. | |
One week after receiving the email above, I received my brand new backpack.
This was a very good customer service experience. I am impressed and will buy more Targus products in the future. Nice work.
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{ 1 comment… read it below or add one }
It has been over 8 months that I have yet to receive my rebate. My rebate tracking number is 386529994. The rebate was for a laptop cooler which I bought Nov. 12 2009 at Fry’s Electronic at San Jose, CA. I have a copy of my receipt and rebate form that I originally submitted to Targus. I cant be contacted at 408-966-6956.