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This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers.
Below is the post series:
- Interview Questions from shmula.com blog readers
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
- Tony Hsieh, CEO of Zappos, Part 4
- Tony Hsieh, CEO of Zappos, Part 5
Quotable from the series…
We actually have our 1-800 number on every single page of our web site because we actually want to talk to our customers and when customers talk to us for five to ten minutes we have their undivided attention and that’s really the best opportunity to brand ourselves as a company that unlike most companies, actually wants to take care of our customers.
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