bill marriott

Bill Marriott walks The Gemba

Bill Marriott launched a blog yesterday — and, it’s very good.

Here is what is good about it:

“Now I know this is where the action is if you want to talk to your customers directly — and hear back from them.”

Bill Marriott launched a blog yesterday — and, it’s very good.

Here is what is good about it:

“Now I know this is where the action is if you want to talk to your customers directly — and hear back from them.”

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