by Pete Abilla February 13, 2007What is a Process? A process is an systematic activity comprising of smaller activities that culminate in an outcome — service or product. A process can take up time, space, and resources. All processes can be categorized into the following categories: Value-added, Non-value added but necessary, and Non-value added. From the Customer’s Perspective: Value-added: This [...]
by Pete Abilla February 2, 2007Part of managing processes is to measure their performance. This article will discuss 2 basic process measures: Productivity and Efficiency. Productivity Simply, productivity is measured like this: Productivity = Outputs / Inputs For instance, Productivity Example Quantity $/Unit Car X 4000 $8,000 Car Y 6000 $9,500 Labor Hours for X 20,000 $12/Hour Labor Hours [...]
