click-to-ship
Maintain Forward Tension
One principle in Wing Chun is the maintaining of forward tension. To explain, I’ll draw the distinction between Tension and Energy and show how this principle in Wing Chun can be applied to Change Management.
Tension is a type of Energy
A Wing Chun maxim goes as follows:
soft and relaxed strength will put your opponent in jeopardy
One principle in Wing Chun is the maintaining of forward tension. To explain, I’ll draw the distinction between Tension and Energy and show how this principle in Wing Chun can be applied to Change Management.
Tension is a type of Energy
A Wing Chun maxim goes as follows:
soft and relaxed strength will put your opponent in jeopardy
After the “Place Order” Button
What happens after the customer clicks the “Place Order Button”? For some customers, this is a large black hole. But, wise companies understand that customers need to be informed and aware of the steps after the “Place Order Button” is clicked. In fact, customers want to be involved in the end-to-end transaction. In this article, we’ll discuss how we can better satisfy this critical customer need, thereby ensuring repeat-business, loyalty, and also good, old fashioned, customer happiness.
What happens after the customer clicks the “Place Order Button”? For some customers, this is a large black hole. But, wise companies understand that customers need to be informed and aware of the steps after the “Place Order Button” is clicked. In fact, customers want to be involved in the end-to-end transaction. In this article, we’ll discuss how we can better satisfy this critical customer need, thereby ensuring repeat-business, loyalty, and also good, old fashioned, customer happiness.
The Basics Perfect or Engendering Loyalty? or Both?
Bijan shared this great, real-world experience of how getting the basics perfect is, in fact, a loyalty driver: his experience? — with Amazon.com Customer Service.
In his words,
Two weeks ago I bought an item on Amazon. It was a toaster oven.
In my haste I shipped it to my brother instead of my home address.
Bijan shared this great, real-world experience of how getting the basics perfect is, in fact, a loyalty driver: his experience? — with Amazon.com Customer Service.
In his words,
Two weeks ago I bought an item on Amazon. It was a toaster oven.
In my haste I shipped it to my brother instead of my home address.
Toyota Factory in Ontario, Canada
The guys at Gemba pointed me to this great video on the Toyota factory in Cambridge, Ontario, Canada.
Check it out:
[youtube]YTQtoeP_1oU[/youtube]
For more on Lean, Agile, Six Sigma, or Operations in general, please view these articles:
The guys at Gemba pointed me to this great video on the Toyota factory in Cambridge, Ontario, Canada.
Check it out:
[youtube]YTQtoeP_1oU[/youtube]
For more on Lean, Agile, Six Sigma, or Operations in general, please view these articles:
Analyzing LicketyShip
I’ll be providing a take-home quiz to my students tomorrow. I want to provide thoughtful dialogue and inquiry, rather than the typical, boring, uninspiring material that some classes provide.
I’ll be asking my students to consider LicketyShip as a case and ask them to discuss LicketyShip in the framework of the four performance dimension: Time, Costs, Flexibility, and Quality.
Specifically,
I’ll be providing a take-home quiz to my students tomorrow. I want to provide thoughtful dialogue and inquiry, rather than the typical, boring, uninspiring material that some classes provide.
I’ll be asking my students to consider LicketyShip as a case and ask them to discuss LicketyShip in the framework of the four performance dimension: Time, Costs, Flexibility, and Quality.
Specifically,
Amazon.com’s 2006 Holiday Performance
Peak Season at Amazon is crazy, fun, and exciting. That is a time when “all hands on deck” really comes into play and everybody is pitching in to help. It’s also a time that really tests the amazon click-to-ship system and overall Operations, to make sure that product flows from warehouses to the customer in a seamless, high-velocity, and defect-free way.
Peak Season at Amazon is crazy, fun, and exciting. That is a time when “all hands on deck” really comes into play and everybody is pitching in to help. It’s also a time that really tests the amazon click-to-ship system and overall Operations, to make sure that product flows from warehouses to the customer in a seamless, high-velocity, and defect-free way.
Toyota Motor Corporation: Company History
Since some of your are familiar, practitioners, or die-hard fans of the Toyota Production System, I thought this history would be a nice reminder of how the company came to be the leader that it is. The data is from 2001 — so it’s a outdated, but it provides a decent history on the company.
For more information on Lean Manufacturing, here are 43 other articles that might be of interest to you. Enjoy.
Since some of your are familiar, practitioners, or die-hard fans of the Toyota Production System, I thought this history would be a nice reminder of how the company came to be the leader that it is. The data is from 2001 — so it’s a outdated, but it provides a decent history on the company.
For more information on Lean Manufacturing, here are 43 other articles that might be of interest to you. Enjoy.
Variation for Dummies
Most organizations collect and report on metrics that are not descriptive of their processes. Some of you may have noticed that most metrics that are reported are the “average” and some organization also use the “median”. Most people do not understand elementary statistics and their application to business. Here is the truth of the matter: Your customers do not feel the average — they feel the variation.
Most organizations collect and report on metrics that are not descriptive of their processes. Some of you may have noticed that most metrics that are reported are the “average” and some organization also use the “median”. Most people do not understand elementary statistics and their application to business. Here is the truth of the matter: Your customers do not feel the average — they feel the variation.
Traceability, Visibility, & Order Pipeline of Events
It’s critically important in any transaction to be able to answer the question “where’s my stuff” or “where are we in the process?” This requirement is often referred to as Traceability and Visibility; sometimes, people refer to this overall process as Click-to-Ship.
It’s critically important in any transaction to be able to answer the question “where’s my stuff” or “where are we in the process?” This requirement is often referred to as Traceability and Visibility; sometimes, people refer to this overall process as Click-to-Ship.
Why People Visit Amazon.com
During the Christmas season (internally known as “peak season” at Amazon), it helps to review briefly why people visit Amazon.com. Based on qualitative and quantitative research, below are the reasons for why people visit Amazon.com:
Specific Purchase
* Come to Amazon.com with specific title/model in mind.
* Very focused on mission; have already made product decision.
During the Christmas season (internally known as “peak season” at Amazon), it helps to review briefly why people visit Amazon.com. Based on qualitative and quantitative research, below are the reasons for why people visit Amazon.com:
Specific Purchase
* Come to Amazon.com with specific title/model in mind.
* Very focused on mission; have already made product decision.
