by Pete Abilla July 20, 2008One principle in Wing Chun is the maintaining of forward tension. To explain, I’ll draw the distinction between Tension and Energy and show how this principle in Wing Chun can be applied to Change Management. Tension is a type of Energy A Wing Chun maxim goes as follows: soft and relaxed strength will put your [...]
continue reading by Pete Abilla April 25, 2008What happens after the customer clicks the “Place Order Button”? For some customers, this is a large black hole. But, wise companies understand that customers need to be informed and aware of the steps after the “Place Order Button” is clicked. In fact, customers want to be involved in the end-to-end transaction. In this article, [...]
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