by Pete Abilla October 13, 2007The Mckinsey Quarterly recently published an interview with Armand V. Feigenbaum, a long-time proponent of Quality, former Director of Worldwide Manufacturing at GE, and renown author on Quality. The interview is not terribly interesting, but he does share some very obvious things worth reiterating: the customer is not an inspector and the customer judges quality [...]
by Pete Abilla April 7, 2007There are outputs and the processes that produce those outputs. In a business, if there are many processes that produce the same output — that can be a silent killer for a business. Consider an inventory management system, where associates on the factory floor are to use a scanner-based tool to adjust physical inventory in [...]
