by Pete Abilla May 5, 2010Is it possible? Most logistics and supply chain professionals are primarily concerned with time, efficiency, and in reducing defects. This makes sense. After all, the end-customer wants their product or service quickly and with the highest quality possible. But, what if a dimension of delight and fun could be had in a supply chain? What [...]
by Pete Abilla February 3, 2010On the way to work this morning, a commercial on National Public Radio (NPR) caught my attention. It was a commercial for Ally Bank and one phrase piqued my interest (I’m paraphrasing): To open an account, call xxx-xxx-xxxx and to talk to a real person, push “0″ anytime. In the radio commercial, they emphasized “real [...]
