Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Yes, you heard it here first: A Poor Customer Service Experience will likely lead to customers shopping elsewhere and, therefore, reduced customer loyalty and lower revenues. Okay, I wasn’t the first to say that, but this fact is obvious to most of us. [...]
Customer Service
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I received an email recently from Qwest Communications requesting that I complete a survey. I read the email, then the signature had the executive’s name, which caught my eye: Dan Yost Executive Vice President Mass Markets Is that what I’ve become? A Mass [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Customer Support Help Pages is a self-service method for the customer to resolve his or her own concern without having to chat with a customer service agent, call customer service, or email customer support. Sometimes, self-help methods are not very helpful. But, one [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn On the way to work this morning, a commercial on National Public Radio (NPR) caught my attention. It was a commercial for Ally Bank and one phrase piqued my interest (I’m paraphrasing): To open an account, call xxx-xxx-xxxx and to talk to a [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In a very tough economy, keeping customers happy should have more considerable weight and attention from companies. I had a negative customer experience recently at Home Depot, where they had a chance to redeem themselves from a very poor customer experience. On March [...]
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