company interviews
Tony Hsieh, CEO of Zappos, Part 5
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments.
Comment by Rob on December 8, 2008 @ 2:51 pm
What are your thoughts on the thesis of that book “The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs”
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments.
Comment by Rob on December 8, 2008 @ 2:51 pm
What are your thoughts on the thesis of that book “The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs”
Tony Hsieh, CEO of Zappos, Part 4
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments.
Comment by Joe Rawlinson on December 1, 2008 @ 11:59 am
How do you think great customer service will influence customers in a slow economy when many are becoming more price focused?
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments.
Comment by Joe Rawlinson on December 1, 2008 @ 11:59 am
How do you think great customer service will influence customers in a slow economy when many are becoming more price focused?
Tony Hsieh, CEO of Zappos, Part 3
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments.
Comment by Dave on November 26, 2008 @ 6:36 pm
What are your plans for international expansion? Which markets do you see first, and why?
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments.
Comment by Dave on November 26, 2008 @ 6:36 pm
What are your plans for international expansion? Which markets do you see first, and why?
Tony Hsieh, CEO of Zappos, Part 2
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the second installment to those questions, the first installment can be found here.
Comment by Gary James on November 26, 2008 @ 10:43 am
Zappos recently laid-off some of the workforce. I have a few questions:
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the second installment to those questions, the first installment can be found here.
Comment by Gary James on November 26, 2008 @ 10:43 am
Zappos recently laid-off some of the workforce. I have a few questions:
Tony Hsieh, CEO of Zappos, Part 1
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the first installment to those questions.
Comment by Mack on November 26, 2008 @ 9:15 am
I think its great how focused you are on the customer. How do you financially justify going the extra mile and making cash money? Isn’t there a tradeoff? Are MBA programs, on the wholesale, wrong on this tradeoff assumption?
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Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the first installment to those questions.
Comment by Mack on November 26, 2008 @ 9:15 am
I think its great how focused you are on the customer. How do you financially justify going the extra mile and making cash money? Isn’t there a tradeoff? Are MBA programs, on the wholesale, wrong on this tradeoff assumption?
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[Interview] Ask Tony Hsieh, CEO of Zappos
Tony Hsieh, 1 CEO of Zappos.com, is on shmula.com to answer your questions today.
Update (12/23/2008):
Tony’s responses to the questions in the comment section of this post can be found in this 5-part series:
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
Tony Hsieh, 1 CEO of Zappos.com, is on shmula.com to answer your questions today.
Update (12/23/2008):
Tony’s responses to the questions in the comment section of this post can be found in this 5-part series:
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
Interviewing Clocky
From time to time, shmula interviews companies that are disruptive, simple, and yet elegantly meets an unarticulated but dire customer need. Today, we are speaking with Gauri Nanda, the inventor of Clocky and founder of nandahome.com.
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Tell us a little about yourself: education, background, and career focus.
From time to time, shmula interviews companies that are disruptive, simple, and yet elegantly meets an unarticulated but dire customer need. Today, we are speaking with Gauri Nanda, the inventor of Clocky and founder of nandahome.com.
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Tell us a little about yourself: education, background, and career focus.
12 Questions with Kaboodle
From time to time, shmula interviews companies that are disruptive and value-adding, either in their approach to business, their business model, or in their technology. At bottom, these companies are doing something completely different and novel and are customer focused. To read about the companies featured on shmula, please go to the company interview page.
From time to time, shmula interviews companies that are disruptive and value-adding, either in their approach to business, their business model, or in their technology. At bottom, these companies are doing something completely different and novel and are customer focused. To read about the companies featured on shmula, please go to the company interview page.
disruptive companies: zillow.com
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from time to time, shmula interviews companies that are disruptive-but-value-adding, either in their approach to business, their revenue model, or in their technology. to read about the companies featured on shmula, please go to the company interview page.
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from time to time, shmula interviews companies that are disruptive-but-value-adding, either in their approach to business, their revenue model, or in their technology. to read about the companies featured on shmula, please go to the company interview page.
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disruptive companies: ehealthcompete
/*****
from time to time, shmula interviews companies that are disruptive-but-value-adding, either in their approach to business, their revenue model, or in their technology. to read about the companies featured on shmula, please go to the company interview page.
/*****
from time to time, shmula interviews companies that are disruptive-but-value-adding, either in their approach to business, their revenue model, or in their technology. to read about the companies featured on shmula, please go to the company interview page.
