IDEO
Staring at Acoustic Ceiling Tiles
There is a Design Thinking opportunity to Emergency Room care. In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care. What I didn’t discuss is the feeling and experience of the patient during care. That’s the topic for this post today.
There is a Design Thinking opportunity to Emergency Room care. In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care. What I didn’t discuss is the feeling and experience of the patient during care. That’s the topic for this post today.
Dichotomous Thinking at IDEO No More
Recently, Tim Brown, the CEO at IDEO came to a realization that Design Thinking can coexist with Six Sigma and Lean. For a while, his stance was really of black-and-white thinking: it’s either Design Thinking or Lean Thinking. This position is akin to a student who believes that if he doesn’t earn an “A” in a class, he believes he failed. Clearly, not healthy.
Recently, Tim Brown, the CEO at IDEO came to a realization that Design Thinking can coexist with Six Sigma and Lean. For a while, his stance was really of black-and-white thinking: it’s either Design Thinking or Lean Thinking. This position is akin to a student who believes that if he doesn’t earn an “A” in a class, he believes he failed. Clearly, not healthy.
