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Tony Hsieh: On Leadership, Culture, and Customer Service

After this short introduction to Tony Hsieh is the transcript of his interview.

Tony Hsieh Early Life

In 1995, Hsieh graduated from Harvard University with a degree in Computer Science. While at Harvard, he managed the Quincy House Grille selling pizza to the students in his dorm (his best customer, Alfred Lin, would later be Zappos’s CFO and COO). After college, Hsieh worked for Oracle. After five months, Hsieh found himself dissatisfied with the corporate environment, and quit to found Link Exchange.

Tony Hsieh Career

On July 22, 2009 Amazon.com announced the acquisition of Zappos.com in a deal valued at approximately 1.2 billion .[5] He is said to have made at least $214 million from the sale not including money made through his former investment firm Venture Frogs.

In June 2010, Hsieh released Delivering Happiness, a book about his entrepreneurial endeavors.

tony hsieh, delivering happiness review

Amazon and Zappos Sitting in a Tree

by Pete Abilla on July 22, 2009

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn As most you know by now, Zappos has entered into a definitive agreement with Amazon.com and will become a wholly owned subsidiary of Amazon.  This is exciting and, after speaking with my friends both at Amazon and at Zappos, they are all quite [...]

Tony Hsieh, CEO of Zappos, Summary

by Pete Abilla on January 19, 2009

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers. Below is the post series: Interview Questions from shmula.com blog readers Tony Hsieh, CEO of Zappos, Part 1 Tony Hsieh, CEO [...]

Tony Hsieh, CEO of Zappos, Part 5

by Pete Abilla on December 23, 2008

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments. Please view other parts of the interview found here: Also, [...]

Tony Hsieh, CEO of Zappos, Part 4

by Pete Abilla on December 22, 2008

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments. Please view other parts of the interview found here: Also, feel free to [...]

Tony Hsieh, CEO of Zappos, Part 3

by Pete Abilla on December 19, 2008

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments. Please view other parts of the interview found here: Also, feel free to jump [...]

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