From the category archives:

Lean Consumption Maps

Lean Consumption: A Summary

by Pete Abilla July 5, 2010
This entry is part 8 of 8 in the series Lean Consumption

At the beginning, we introduced the the principles of Lean for Service Operations, which are: Solve the customer’s problem completely by insuring that all the goods and services work, and work together, Don’t waste the customer’s time, Provide exactly what the customer wants, Provide what’s wanted exactly where it’s wanted, Provide what’s wanted where it’s [...]

1 comment continue reading

Lean Consumption: Continually Aggregate Solutions

by Pete Abilla July 4, 2010
This entry is part 7 of 8 in the series Lean Consumption

The sixth principle in Lean Consumption (or Lean for Service Operations is1: Continually aggregate solutions to reduce the customer’s time and hassle. Because consumers and customers are utilizing services from more and more service providers, why can’t service providers aggregate their services to the benefit of the customer? This question rests on the principle that [...]

0 comments continue reading

Lean Consumption: Provide What, Where, and When it is Wanted

by Pete Abilla July 2, 2010
This entry is part 6 of 8 in the series Lean Consumption

The fifth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted, and when it is wanted. This principle rests on the notion of close coordination of service providers; where multi-firm organizations work closely together to provide what is wanted and when it is wanted. [...]

0 comments continue reading

Lean Consumption: Provide What is Wanted Where it is Wanted

by Pete Abilla July 1, 2010
This entry is part 5 of 8 in the series Lean Consumption

The fourth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted This principle rests on the notion of convenience and price. Based on experience, we pay a lot for convenience. But, the Lean for Service Operations mindset takes a different route. It is possible [...]

1 comment continue reading

Lean Consumption: Provide Exactly What the Customer Wants

by Pete Abilla June 30, 2010
This entry is part 4 of 8 in the series Lean Consumption

The third principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants This principle rests on the notion of Pull. Rather than relying on large, expensive, centralized forecasting systems (which are almost always wrong), Lean for Service Operations looks at the situation with a rapid and frequent replenishment mindset. [...]

0 comments continue reading

Lean Consumption: Don’t Waste the Customer’s Time

by Pete Abilla June 29, 2010
This entry is part 3 of 8 in the series Lean Consumption

The second principle in Lean Consumption (or Lean for Service Operations is1: Don’t Waste the Customer’s Time Obvious at first glance, but what seems obvious to us or common sense is surprisingly not common practice at all. Indeed, a good majority of my posts are actually a look at waiting or queueing. Why? Because it [...]

1 comment continue reading

Lean Consumption: Solve the Customer’s Problem Completely

by Pete Abilla June 24, 2010
This entry is part 2 of 8 in the series Lean Consumption

The first principle of Lean Consumption is1: Solve the customer’s problem completely by insuring that all the goods and services work, and work together. The service industry has become a large, complex, and convoluted mix of services that don’t work well together. What companies do, instead, is compensate for the parts not working together through the creation [...]

1 comment continue reading

Lean Consumption: An Introduction

by Pete Abilla June 23, 2010
This entry is part 1 of 8 in the series Lean Consumption

The principles of Lean Thinking1 has gone well beyond the factory floor. With the rise of more consumer – provider services, the service industry2 is quite ripe and in need of the principles of Lean Thinking. In an article back in 2005, Womack and Jones expand the principles of Lean Thinking in an article published [...]

0 comments continue reading

Respect for People, Underutilized People, and Waste

by Pete Abilla September 24, 2009

The two pillars in Lean Thinking are Continuous Improvement and Respect for People.  What is not well understood is that most of what we know as The Toyota Production System comes from these two pillars.  The Lean sub-culture tends to over-emphasize the “tools” of Kaizen, but miss the point altogether, since the tools stem or [...]

16 comments continue reading

1 of 1212345Last »