by Pete Abilla July 5, 2010At the beginning, we introduced the the principles of Lean for Service Operations, which are: Solve the customer’s problem completely by insuring that all the goods and services work, and work together, Don’t waste the customer’s time, Provide exactly what the customer wants, Provide what’s wanted exactly where it’s wanted, Provide what’s wanted where it’s [...]
by Pete Abilla July 4, 2010The sixth principle in Lean Consumption (or Lean for Service Operations is1: Continually aggregate solutions to reduce the customer’s time and hassle. Because consumers and customers are utilizing services from more and more service providers, why can’t service providers aggregate their services to the benefit of the customer? This question rests on the principle that [...]
