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Queuing Theory Articles

Queueing Theory is is the mathematical study of waiting lines, or queues. Queueing Theory enables mathematical analysis of several related processes, including the following:

On average, how many will arrive at the (back of the line) queue?
On average, how long will one wait in the queue?
On average, how long will one wait until being served at the front of the queue?

Below are several posts on Queueing Theory. I’ll be adding to this page periodically — applications, best practices, and general items:

Queueing Systems and the Shopping Experience

by Pete Abilla on May 14, 2012

retail experience customer waiting line queueing

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn What might seem like an obscure topic is actually one in which we are all affected: The Science of Lines. Reflect for a minute: We wait at the retail checkout line – in all stores in which we buy stuff. In retail, the congestion is [...]

McDonald’s Franchise Queueing Study

by Pete Abilla on April 10, 2012

mcdonald's franchise, waiting line management

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I’ve been on a recent search recently for an iPhone App that conveniently calculates the cycle time of an operation. I found one that looked interesting and helpful enough. So, I decided to take it out on a test drive while sitting at [...]

Retail Checkout Counter: Waiting Line Management

by Pete Abilla on March 22, 2012

waiting line management, kroger, checkout counter

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The other day I took the kids to our local grocery store – Kroger’s. After spending 30 minutes trying to manage my kids through the shopping experience, we were finally ready to pay for 1 Gallon of Milk, Bananas, and some Ice Cream. [...]

Jiffy Lube Oil Change and Queueing

by Pete Abilla on January 11, 2012

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I had an opportunity to visit a local Jiffy Lube for an oil change recently. I needed to change the oil in our car before moving to Tennessee. In the process of getting an oil change, I learned how Jiffy Lube approaches work [...]

Las Vegas Vacations: How the Largest Hotel Feels Small

by Pete Abilla on November 3, 2011

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn About two weeks ago, we went on a family vacation – on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. If you ignore the gambling, the permissiveness, and the shear [...]