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Queuing Theory Articles

Queueing Theory is is the mathematical study of waiting lines, or queues. Queueing Theory enables mathematical analysis of several related processes, including the following:

  • On average, how many will arrive at the (back of the line) queue?
  • On average, how long will one wait in the queue?
  • On average, how long will one wait until being served at the front of the queue?

Below are several posts on Queueing Theory. I’ll be adding to this page periodically — applications, best practices, and general items:

Back to School, Revenue Loss, Waiting Line Frustration

by Pete Abilla on September 16, 2010

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn My kids have been in school now for about a two weeks. So, the whole back-to-school shopping thing is still all-too fresh in my mind. Which is why this recent article on back-to-school and Queueing was so relevant. According to a recent study, [...]

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Yes, I feel like a manchild as I write this post about a vampire love story, but there is some relevance to the long-time readers of shmula.com: why would people wait for 3 days to see The Twilight Saga Eclipse? The answer can [...]

Software Development is Queue Management

by Pete Abilla on June 1, 2010

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Little’s Law is an incredibly helpful principle for business. Unfortunately, it is not used enough, or it is poorly understood. As review, Little’s Law: For a Queueing (Queuing) System in steady state, the average length L of the queue equals the average arrival [...]

A Fulfillment Center is a Queueing System

by Pete Abilla on May 30, 2010

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn A Queueing (Queuing) System is a structure where things arrive (anything, including people), they join a line, wait for service.  After being served, they exit the system. One result of Queueing Theory is Little’s Law: Little’s Law: For a Queueing (Queuing) System in [...]

Queue Shapes, Culturally Influenced

by Pete Abilla on May 20, 2010

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Does the shape of the queue matter?  What determines how waiting lines are organized? A provocative young artist recently published a set of infographics that compare the differences between the West and the East.  In one of those, she portrays the differences in [...]



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