We’re pleased to have Michel Falcon share with us his thoughts on how to create brands people admire. Michel Falcon is a customer experience management consultant. In other words, he helps organizations build world class customer experience program and strategies. The ROI that he provides organizations is organic growth through repeat and referral business. He helps [Continue Reading...]
There’s a lot that can be said for delivering a wonderful customer experience. Of the many things that can be said, here’s something that many do not understand or even consider as they think of the customer experience: Customer Experience Management is about What Customers Desire to Feel versus What Customers Actually Feel Most of [Continue Reading...]
Most people that are in the Process Improvement or Continuous Improvement world tend to ignore the qualitative aspects of the customer’s experience. Yes, I put myself in this category also. But, little do we realize how critically important it is in meeting and exceeding the needs of our customers. Let me illustrate. The Event Let’s [Continue Reading...]
I recently decided to try my hand at marketing. No, I’m not a marketer – I don’t even claim to profess to know anything at all about the topic. Though, I certainly would appreciate a private tutor to help me with it. But, I thought I’d give it a shot. I published a little, fun [Continue Reading...]
Nothing drives me crazier than a website that doesn’t work. Okay, that was dramatic – it’s one of the things that drives me crazy – among many. Seriously, in this day and age, we have a basic expectation of how a website should function,the pageload of the website, and the basics of human-computer interaction. As [Continue Reading...]
 |
 |
 |
 |
| This post was written by Pete Abilla |
How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
A Mindless Worker is a Happy Worker
Jeff Bezos and Root Cause Analysis
The Apple iPhone Supply Chain
The Toyota A3 Report
Batch-and-Queue or Single-Piece Flow
Ask Mary Poppendieck Anything!
Zero Defects is Wrong Approach
A Lean Case Interview
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Toyota Motor Corporation: Company History
Pull Systems, Push Systems: The Paper Airplane Game
Overmanaged and Underled
Taiichi Ohno: Teach Others to Think for Themselves
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory, Private Tutoring Services, my Mormon.org Profile and other stuff too. Thanks for visiting.
