Software Engineering, Human Resources, Affiliate Marketing, Paid Search Marketing, the Office, Customer Service, the Environment, Product Development, and Medical Billing
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Following the definition of Lean for Service Operations below are articles explaining the application the Lean Manufacturing principles for service operations including Lean for Healthcare, Lean in Restaurant Operations, Lean in Contact Centers or Call Centers and in other Service Operations settings.
Lean services is the application of the lean manufacturing concept to service operations. It is distinct in that Lean services are not concerned with the making of ‘hard’ products.
To date, Lean principles of Continuous Improvement and Respect for People have been successfully applied to call center services, health care, higher education, software development, and public and professional services. Conceptually, these implementations follow very similar routes to those in manufacturing settings, and very often make use of the same tools and techniques. There are, however, many significant distinctions.
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn We’re pleased to have James Lawther share his thoughts today on Service Excellence. He does this through a recent family vacation to Spain, where he, his wife, and kids experienced the all-wonderful joys of international travel with kids and, of course, 15 luggage [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I don’t watch much television, but when I do, I enjoy watching cooking shows. One show that I’ve been enjoying a lot is a show called Restaurant Impossible. While the show does not use the term “Kaizen”, the show is exactly Kaizen and [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald’s is, explains one of his favorite sayings: It’s a lot harder to make money than it is to count it He was speaking of finance executives that lack experience in [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of law, a service operation and how to best meet the demands of efficient delivery [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In this post, we discuss another key difference between service and manufacturing. Previously, we discussed how production and consumption is different in service versus manufacturing; we also covered the intangible differences between service and manufacturing, the topic of “inventory” and inventory in service versus inventory in manufacturing; [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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