From the category archives:

six sigma

Control Charts

by Pete Abilla August 21, 2010

This post will briefly explain and answer “What is a Control Chart?” and also quickly explain “How to Create a Control Chart?” through a video tutorial of a Control Chart. First off: entire books and PhD dissertations are written about Control Charts – this short post won’t do it justice. So, please learn on your [...]

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Run Chart

by Pete Abilla August 20, 2010

Run charts, also known as line graphs, display process performance over time. This post will explain “What is a Run Chart?”, show an example, and provide a video tutorial on how to create a Run Chart in Excel. Upward and downward trends, cycles, and large aberrations may be spotted and investigated further. In a run [...]

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Lean Six Sigma: Elements of DEFINE

by Pete Abilla August 10, 2010

The first phase in the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) Methodology is Define. During the Define phase, a team and its sponsors reach agreement on what the project is and what it should accomplish. The main work in the Define phase is for the project team to complete an analysis of what the project should accomplish [...]

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Lean and Six Sigma: PDCA and DMAIC Comparison

by Pete Abilla July 31, 2010

Integrating or reconciling the PDCA framework from Lean and DMAIC from Six Sigma is the topic of this post. Since both methodologies and frameworks share a common history, it is no surprise that integrating their respective frameworks was not difficult to do. Below is my attempt at exactly that. Below the PDCA and DMAIC comparison [...]

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Suppliers, Inputs, Process, Output, Customers (SIPOC)

by Pete Abilla July 17, 2010

A SIPOC is a high level process map that includes Suppliers, Inputs, Process, Output, and Customers. Here’s presupposition: Quality is judged based on the output of a process. The quality is improved by analyzing inputs and process variables. How To Create a SIPOC Diagram Create an area that will allow the team to post additions [...]

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Stakeholder Analysis

by Pete Abilla July 16, 2010

A “stakeholder” can be defined as: Any individual, group, or institution who has a vested interest in the natural resources of the project area and/or who potentially will be affected by project activities and have something to gain or lose if conditions change or stay the same. Stakeholders are all those who need to be [...]

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Voice of the Customer (VOC)

by Pete Abilla July 15, 2010

The “Voice of the Customer” is a process used to capture the requirements or feedback from the customer (internal or external) to provide them with a service or product that meets their articulated needs1. This assumes that the customer know what they want and need. Of course, this is not always true, so this common [...]

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Lean Six Sigma: The DMAIC Framework

by Pete Abilla July 14, 2010

In an earlier post, I asked how Lean and Six Sigma can work together. In a later post, I shared that Lean and Six Sigma have a common history. In this post, I’ll explain the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) Framework. Define-Measure-Analyze-Improve-Control (DMAIC) To put Six Sigma into practice, a practical framework it uses is called [...]

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Lean Six Sigma: Plan-Do-Check-Act (PDCA) and A3

by Pete Abilla July 14, 2010

Compared to the DMAIC Framework of Six Sigma, Plan-Do-Check-Act (PDCA) in Lean Thinking is much simpler, yet incredibly powerful. Let me explain each step in the PDCA Framework1. Plan Recognize an opportunity and plan a change. Do Test the change. Carry out a small-scale study. Check Review the test, analyze the results and identify what [...]

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