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You are here: Lean Six Sigma Home » Archives for June 2006

June 2006

The Wisdom of Crowds

by Pete Abilla on June 29, 2006

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The book “The Wisdom of Crowds” by James Surowiecki explains how the aggregation of information in groups can result in outcomes better than if the decision was made by any single person in the group. He argues that there are 3 types of [...]

Landscaping and Trees

by Pete Abilla on June 28, 2006

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn We recently finished landscaping our yard — front, side, and back. We’re really happy with how things turned out. Before landscaping, we had HUGE wheat-looking weeds all over the place, which hid the basketball-sized rocks beneath. Now, we have grass, trees, curbing, and [...]

The Pareto Principle

by Pete Abilla on June 26, 2006

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The Pareto Principle was named after an Italian economist who discovered that 80% of the wealth in Europe was concentrated in 20% of the population. This discovery is also known as the 80/20 rule or the Law of the Vital Few. The Pareto [...]

Don’t Waste the Customer’s Time

by Pete Abilla on June 26, 2006

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Very few service providers, regardless of service, look at the customer’s experience — from the customer’s point of view. If they did, service providers would realize that customer’s wait around a lot and much of the customer’s time is wasted. Queue’s can be [...]

Customer-focused Product Management

by Pete Abilla on June 22, 2006

Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Product Management is often confused with Product Marketing and Technical Program Management. At some companies, all of the above are actually seperate delineated positions. At Amazon, however, they are pretty much the same job entitled: Technical Product and Program Manager (TPPM). Funky, ain’t [...]