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Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Jason Calacanis is clearly customer focused. He’s using the interactivity of the web as a real-time focus group. This does several things: For AOL, it helps them improve quickly and creates a TON of goodwill with its customers. For the customers, it helps them to [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I am reading Robert Greene’s 33 Strategies of War. It’s a good book and I’ve learned a lot already. From time to time, I’ll summarize a strategy that I’ve learned from the book and provide examples. Today, I’ll be talking about the Polarity [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Update: After I posted this, I was Spinged 22 more times. That brings the total to 52 Spings in 3 hour period. I need to look at implementing captcha for my comments. More Update: I installed Akismet and I added a math question [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I coach my son and daughter’s baseball team. Last Saturday, we had a game; at these games, we focus on learning the game and having fun. One of the parents of the other team, complained and made a minor scene that we shouldn’t [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Earlier, we discussed Queueing Theory and Little’s Law. L = λW In that post, I stated that a goal in a process is to make the inputs flow as fast as possible through a system in order to produce an output. As an [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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