A VP of Marketing from Wiley Publishers wrote me a few weeks ago and offered me a book to review. I asked why and her comment was that she noticed that I have a lot a post about customer obsession and that my subscribership was healthy. I said, “sure, send me the book.” I’ve started [...]
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There is much literature on the Toyota Production System, otherwise knows as Lean Manufacturing. There is much less literature, however, on how Toyota develops products. We know, for example, that the Agile Software Methodology and movement is mostly influenced by Toyota’s Product Development System (TPDS), but there is less information on TPDS, than there is [...]
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Genchi Genbutsu is a key concept at Toyota and the Toyota Production System; it means “go and see for yourself.” While doing some research on user-centered design for a class I teach at BYU, I came across a fascinating article on Toyota with an excellent example that shows how Genchi Genbutsu is way of doing [...]
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Mary and Tom Poppendieck, the author of Lean Software Development: An Agile Toolkit for Software Development Managers (Paperback), which won the Software Development Productivity Award in 2004 and, the sequel Implementing Lean Software Development: From Concept to Cash (Paperback) were recently interviewed on the history of Lean, or the Toyota Production System, and how the [...]
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For the class that I teach at BYU, I’ve been doing some research on Supplier Code of Conduct, or the tenets by which a supplier can be accepted into a network; this is often called “Order Qualifier” — that is, the basic items that a supplier must meet in order to be even considered as [...]
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User Interfaces and — any product Interface — is very difficult to build. How do you design eating utensils for people with arthritic hands? Answering that question is not easy — the physiology of arthritic hands is complex; designing objects that hands with arthritis can grasp, hold, and use is a difficult problem. That’s just [...]
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Launching a new website, front-end store, or product requires several trade-off’s. Here are two principles I learned at Amazon that still ring true to me. Living with the Suboptimal The result of external competitive pressures and a resource-constrained development environment is that we almost always have to live with the suboptimal: we have to launch [...]
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What is a Process? A process is an systematic activity comprising of smaller activities that culminate in an outcome — service or product. A process can take up time, space, and resources. All processes can be categorized into the following categories: Value-added, Non-value added but necessary, and Non-value added. From the Customer’s Perspective: Value-added: This [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
The Apple iPhone Supply Chain
Jeff Bezos and Root Cause Analysis
The Toyota A3 Report
A Mindless Worker is a Happy Worker
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Law of Instinct
Ask Gretchen Rubin: The Happiness Interview
Taiichi Ohno: Teach Others to Think for Themselves
Zipcar Customer Experience: Variability, Utilization, and Queueing
Too Many Cooks in the Kitchen
Colin Powell on Leadership
Visual Management and Self-Reliance
Process Control and Luck
Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation
queueing theory: part 2+
Queueing Theory: Part 3
Emergency Room (ER) Wait Times
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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