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Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In a previous article, I discussed the Psychology of Queueing and my experience at Disneyland while on vacation with my family. In this post, I want to briefly talk about FastPass at Disneyland, in the context of Queueing. FastPass is a feature that [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Most organizations collect and report on metrics that are not descriptive of their processes. Some of you may have noticed that most metrics that are reported are the “average” and some organization also use the “median”. Most people do not understand elementary statistics [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I went on vacation last week to Disneyland. We had a lot of fun. It was also a time to learn how organizations like Disneyland deal with queueing challenges, especially with systems under high stress and load. In this post, I want to [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I’d venture to say that most products and services are bloated with features that customers most likely don’t care for; I’ve been part of product development teams where the focus is on features, with an implicit goal to stuffing as many features as [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The Just-in-Time (JIT) approach attempts to reduce costs and improve workflow by carefully scheduling material to arrive where needed at the proper time. Consequently, costs of inventories can be substantially reduced and the use of space can be conserved. In some cases this [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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