In a previous post on Ethnography, I invited Aza Raskin, founder of Humanized, a consultancy that aims to help companies design more humane products — from consumer packaged goods to software interfaces — and, son of Jef Raskin, the inventor of the Macintosh and author of The Humane Interface: New Directions for Designing Interactive Systems [...]
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The Toyota Production System makes effective use of visual cues to mark location in time and space, boundaries, and to answer the questions “How am I doing?”, “Where am I?”, “How do I use this?”, and “What else needs to be done?”. Visual Cues are a simple but effective mechanism. The assumption — and, what [...]
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Teams are a vehicle for getting things done. I love being a part of a team and am slowly learning how to lead effective teams. One thing I’ve learned already is that the Team, as a vehicle, can sometimes get in the way. In what follows, I’ll show how. Quantifying Communication Breakdown The size of [...]
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On May 25, I announced a contest whereby the readers of shmula could enter and win a Six Sigma for Dummies Workbook. In the proceeding posts, I’ll be posting Craig Gygi’s responses to those questions. Today are Craig’s comments on methods of achieving failure quicker on product or component testing and on developing supplier quality [...]
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In some process improvement efforts, one common concern is this: “Will I be Kaizen-ed out of a job?” It’s a fair question. Below is a possible answer: Will I be kaizen-ed out of a job? The single most common fear that operators have when learning about kaizen and waste elimination is that they will loose [...]
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On May 25, I announced a contest whereby the readers of shmula could enter and win a Six Sigma for Dummies Workbook. In the proceeding posts, I’ll be posting Craig Cygi’s responses to those questions. Today are Craig’s response to the question on the Process Capability Index (Cpk) as a measurement for Process Capability, thoughts [...]
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This post is a republication of an interview I held with Mary Poppendieck, the author of Lean Software Development: An Agile Toolkit for Software Development Managers (Paperback) and Implementing Lean Software Development: From Concept to Cash (Paperback). Here are Mary Poppendieck’s other responses to readers’ questions: Original Article to Ask Mary Poppendieck Anything Mary Poppendieck’s [...]
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What if your company only had one product? One feature in a product? What would life in that world be like? Then, as an excercise, slowly add one feature and one product at a time, and see how that world changes, which processes are added, and how complexity begins to accumulate. Lean and Six Sigma [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
The Apple iPhone Supply Chain
Jeff Bezos and Root Cause Analysis
The Toyota A3 Report
A Mindless Worker is a Happy Worker
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Law of Instinct
Ask Gretchen Rubin: The Happiness Interview
Taiichi Ohno: Teach Others to Think for Themselves
Zipcar Customer Experience: Variability, Utilization, and Queueing
Too Many Cooks in the Kitchen
Colin Powell on Leadership
Visual Management and Self-Reliance
Process Control and Luck
Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation
queueing theory: part 2+
Queueing Theory: Part 3
Emergency Room (ER) Wait Times
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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