by Pete Abilla October 13, 2007The Mckinsey Quarterly recently published an interview with Armand V. Feigenbaum, a long-time proponent of Quality, former Director of Worldwide Manufacturing at GE, and renown author on Quality. The interview is not terribly interesting, but he does share some very obvious things worth reiterating: the customer is not an inspector and the customer judges quality [...]
by Pete Abilla October 7, 2007It’s been a while now since I was employed at Amazon.com, but I still greatly admire Jeff Bezos and Amazon. Culturally, it was hands-down the most brutal and cut-throat environment, but one that really brought out the best in you — not from a people or relationship perspective, but from an innovation and business-thinking perspective. [...]
