From the monthly archives:

December 2008

Twitter as Combinatorics

by Pete Abilla December 27, 2008

Ever since I discovered Twitter, I’ve been amazed at @ev, @biz, and @jack‘s idea of simplicity and usefulness.  Lately, @windley (Phil Windley’s article), @monkchips, and JP have approached Twitter from a more theoretical perspective.  This article is my contribution to that healthy conversation (this blog post will be followed by a short tweet, of course). [...]

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Tony Hsieh, CEO of Zappos, Part 5

by Pete Abilla December 23, 2008
This entry is part 2 of 7 in the series tony hsieh

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments. Comment by Rob on December 8, 2008 @ 2:51 pm What are your thoughts on the thesis of that book “The Best [...]

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Tony Hsieh, CEO of Zappos, Part 4

by Pete Abilla December 22, 2008
This entry is part 3 of 7 in the series tony hsieh

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments. Comment by Joe Rawlinson on December 1, 2008 @ 11:59 am How do you think great customer service will influence customers in a slow economy [...]

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Tony Hsieh, CEO of Zappos, Part 3

by Pete Abilla December 19, 2008
This entry is part 4 of 7 in the series tony hsieh

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments. Comment by Dave on November 26, 2008 @ 6:36 pm What are your plans for international expansion? Which markets do you see first, and why? We [...]

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Customer Loyalty and Customer Satisfaction

by Pete Abilla December 17, 2008

If you buy from an online retailer this year, you will most likely receive an email communication about your purchase, probably showing something like: Item Bought, Quantity, Price, and Amount Charged to your Credit Card Date Shipped and Expected Arrival Time-Frame All pretty basic, right?  In fact, if the email only consisted of the above [...]

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Tony Hsieh, CEO of Zappos, Part 2

by Pete Abilla December 16, 2008
This entry is part 5 of 7 in the series tony hsieh

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions.  Today is the second installment to those questions, the first installment can be found here. Comment by Gary James on November 26, 2008 @ 10:43 am Zappos recently laid-off some of the workforce. I have a few questions: 1) How is [...]

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Tony Hsieh, CEO of Zappos, Part 1

by Pete Abilla December 15, 2008
This entry is part 6 of 7 in the series tony hsieh

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions.  Today is the first installment to those questions. Comment by Mack on November 26, 2008 @ 9:15 am I think its great how focused you are on the customer.  How do you financially justify going the extra mile and making cash [...]

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