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December 2008

Twitter as Combinatorics

by Pete Abilla on December 27, 2008

Ever since I discovered Twitter, I’ve been amazed at @ev, @biz, and @jack‘s idea of simplicity and usefulness.  Lately, @windley (Phil Windley’s article), @monkchips, and JP have approached Twitter from a more theoretical perspective.  This article is my contribution to that healthy conversation (this blog post will be followed by a short tweet, of course). [...]

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Tony Hsieh, CEO of Zappos, Part 5

by Pete Abilla on December 23, 2008

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments. Please view other parts of the interview found here: Also, feel free to jump to other parts of the interview found below: [...]

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Tony Hsieh, CEO of Zappos, Part 4

by Pete Abilla on December 22, 2008

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments. Please view other parts of the interview found here: Also, feel free to jump to other parts of the interview found below: Interview Questions from [...]

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Tony Hsieh, CEO of Zappos, Part 3

by Pete Abilla on December 19, 2008

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments. Please view other parts of the interview found here: Also, feel free to jump to other parts of the interview found below: Interview Questions from shmula.com [...]

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Customer Loyalty and Customer Satisfaction

by Pete Abilla on December 17, 2008

If you buy from an online retailer this year, you will most likely receive an email communication about your purchase, probably showing something like: Item Bought, Quantity, Price, and Amount Charged to your Credit Card Date Shipped and Expected Arrival Time-Frame All pretty basic, right?  In fact, if the email only consisted of the above [...]

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Tony Hsieh, CEO of Zappos, Part 2

by Pete Abilla on December 16, 2008

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions.  Today is the second installment to those questions, the first installment can be found here. Please view other parts of the interview found here: Also, feel free to jump to other parts of the interview found below: Interview Questions from shmula.com [...]

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Tony Hsieh, CEO of Zappos, Part 1

by Pete Abilla on December 15, 2008

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions.  Today is the first installment to those questions. Please view other parts of the interview found here: Also, feel free to jump to other parts of the interview found below: Interview Questions from shmula.com blog readers Tony Hsieh, CEO of Zappos, [...]

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