Archive for January, 2009
How To Be A Human
I had an experience recently where I spoke with a group of friends and acquaintances about the economy and the existential despair that is all around us. Then, a friend said something that shocked me:
. . . it’s terrible that (company x) went through such a huge delayering
I had an experience recently where I spoke with a group of friends and acquaintances about the economy and the existential despair that is all around us. Then, a friend said something that shocked me:
. . . it’s terrible that (company x) went through such a huge delayering
My Experience with Twitter, Part 3
A few weeks ago, I posted on my experience with Twitter, Part 1. That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki. Then, I posted on my experience with Twitter, Part 2. This post is Part 3, here is Part 4, in case you were interested. This post includes a quick analysis on the top-100 folks on twitter.
A few weeks ago, I posted on my experience with Twitter, Part 1. That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki. Then, I posted on my experience with Twitter, Part 2. This post is Part 3, here is Part 4, in case you were interested. This post includes a quick analysis on the top-100 folks on twitter.
Jeff Bezos and Root Cause Analysis
unrelated update:
I’m always impressed when CEO’s demonstrate Deming-like behavior as they lead; it’s rare, but there’s almost a magical, mobilizing, and inspiring force that happens when CEO’s or corporate leaders behave in a respectful, inspiring, common-sense, and thoughtful way.
Today, I’m reminded of an experience back in 2004 while I worked for Amazon.com — something Jeff Bezos did that I still carry with me to this day.
unrelated update:
I’m always impressed when CEO’s demonstrate Deming-like behavior as they lead; it’s rare, but there’s almost a magical, mobilizing, and inspiring force that happens when CEO’s or corporate leaders behave in a respectful, inspiring, common-sense, and thoughtful way.
Today, I’m reminded of an experience back in 2004 while I worked for Amazon.com — something Jeff Bezos did that I still carry with me to this day.
Tony Hsieh, CEO of Zappos, Summary
This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers.
Below is the post series:
- Interview Questions from shmula.com blog readers
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
- Tony Hsieh, CEO of Zappos, Part 4
This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers.
Below is the post series:
- Interview Questions from shmula.com blog readers
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
- Tony Hsieh, CEO of Zappos, Part 4
When Self-Help Does Not Help
I’d venture to say that most people don’t have a desire to call customer service. If one ever got lucky enough and passed the Interactive Voice Response (IVR), the customer service representative (CSR) is sometimes not all that helpful (like the time I spoke with Qwest Customer Service). But, getting passed the IVR — the spaghetti-diagram-like IVR — is the first challenge.
I’d venture to say that most people don’t have a desire to call customer service. If one ever got lucky enough and passed the Interactive Voice Response (IVR), the customer service representative (CSR) is sometimes not all that helpful (like the time I spoke with Qwest Customer Service). But, getting passed the IVR — the spaghetti-diagram-like IVR — is the first challenge.
My Experience with Twitter, Part 2
Earlier this week, I posted on my experience with Twitter, Part 1. That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki. Today, I’ll post my experience with Twitter, Part 2 and here are Part 3 and Part 4.
Earlier this week, I posted on my experience with Twitter, Part 1. That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki. Today, I’ll post my experience with Twitter, Part 2 and here are Part 3 and Part 4.
My Experience with Twitter, Part 1
I’ve been on Twitter for 44 days now. In sum, I love Twitter: I find it to be a very helpful utility for both consuming information as well as for contributing to a conversation. But, I have some other observations too that I’d like to share in a series of posts. This is Part 1 of my observations on Twitter, and here are Part 2 and Part 3 and Part 4.
I’ve been on Twitter for 44 days now. In sum, I love Twitter: I find it to be a very helpful utility for both consuming information as well as for contributing to a conversation. But, I have some other observations too that I’d like to share in a series of posts. This is Part 1 of my observations on Twitter, and here are Part 2 and Part 3 and Part 4.
