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January 2009

How To Be A Human

by Pete Abilla on January 29, 2009

I had an experience recently where I spoke with a group of friends and acquaintances about the economy and the existential despair that is all around us.  Then, a friend said something that shocked me: . . . it’s terrible that (company x) went through such a huge delayering What?  “Delayering” as a euphemism for [...]

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My Experience with Twitter, Part 3

by Pete Abilla on January 26, 2009

A few weeks ago, I posted on my experience with Twitter, Part 1.  That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki.  Then, I posted on my experience with [...]

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Jeff Bezos and Root Cause Analysis

by Pete Abilla on January 23, 2009

You might be interested in this article: Deconstructing the Apple iPhone Supply Chain. I’m always impressed when CEO’s demonstrate Deming-like behavior as they lead; it’s rare, but there’s almost a magical, mobilizing, and inspiring force that happens when CEO’s or corporate leaders behave in a respectful, inspiring, common-sense, and thoughtful way. Today, I’m reminded of [...]

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Tony Hsieh, CEO of Zappos, Summary

by Pete Abilla on January 19, 2009

This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers. Below is the post series: Interview Questions from shmula.com blog readers Tony Hsieh, CEO of Zappos, Part 1 Tony Hsieh, CEO of Zappos, Part 2 Tony Hsieh, CEO of Zappos, Part 3 Tony [...]

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New to Lean Six Sigma

by Pete Abilla on January 17, 2009

six sigma methodology introduction

This is the first of a series of posts on Lean and Six Sigma.  Specifically, over the next several posts, I’ll cover: History Getting Started in Lean and Six Sigma (6 sigma) DMAIC Lean Six Sigma Define Measure Analyze Improve Control DMADV Define Measure Analyze Design Verify Six Sigma Black Belt, Green Belt Certification Statistical [...]

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When Self-Help Does Not Help

by Pete Abilla on January 16, 2009

I’d venture to say that most people don’t have a desire to call customer service.  If one ever got lucky enough and passed the Interactive Voice Response (IVR), the customer service representative (CSR) is sometimes not all that helpful (like the time I spoke with Qwest Customer Service, my post about Qwest).  But, getting passed [...]

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My Experience with Twitter, Part 2

by Pete Abilla on January 14, 2009

Earlier this week, I posted on my experience with Twitter, Part 1.  That post was retweeted by Robert Scoble, the traffic came, got a bunch of new followers on Twitter (welcome folks), and a flurry of passionate comments on the post, including 3 comments from Guy Kawasaki.  Today, I’ll post my experience with Twitter, Part [...]

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My Experience with Twitter, Part 1

by Pete Abilla on January 11, 2009

I’ve been on Twitter for 44 days now. In sum, I love Twitter: I find it to be a very helpful utility for both consuming information as well as for contributing to a conversation. But, I have some other observations too that I’d like to share in a series of posts. This is Part 1 [...]

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