Archive for March, 2009
Customer Service – A Chance for Redemption
In a very tough economy, keeping customers happy should have more considerable weight and attention from companies. I had a negative customer experience recently at Home Depot, where they had a chance to redeem themselves from a very poor customer experience.
In a very tough economy, keeping customers happy should have more considerable weight and attention from companies. I had a negative customer experience recently at Home Depot, where they had a chance to redeem themselves from a very poor customer experience.
Off-Topic: Win an AIG Maraca
Last night, I was on the floor playing with my toddler and I noticed that he was shaking a maraca — so we had a daddy/baby jam session, with me tapping on the carpet and with him shaking the maraca. Then, I noticed what the maraca said: “AIG – Sun America”.
I thought, “hey, maybe my baby boy won’t mind if I take this maraca and raffle this thing off on shmula.com” — today is your lucky day!
Last night, I was on the floor playing with my toddler and I noticed that he was shaking a maraca — so we had a daddy/baby jam session, with me tapping on the carpet and with him shaking the maraca. Then, I noticed what the maraca said: “AIG – Sun America”.
I thought, “hey, maybe my baby boy won’t mind if I take this maraca and raffle this thing off on shmula.com” — today is your lucky day!
Customer Service and the iPhone
related update
In some organizations, the Customer Service function is largely viewed as a cost center, draining resources of the firm. I maintain that this viewpoint is largely false and is one that less mature companies support. I believe that Customer Service is an accurate litmus test of the overall health of the firm — indeed, Customer Service can play a very strategic role in the overall health of the product, service, and Firm.
related update:
In some organizations, the Customer Service function is largely viewed as a cost center, draining resources of the firm. I maintain that this viewpoint is largely false and is one that less mature companies support. I believe that Customer Service is an accurate litmus test of the overall health of the firm — indeed, Customer Service can play a very strategic role in the overall health of the product, service, and Firm.
Mind Before Money, Creativity Before Capital
My Kung Fu brother and I spoke last week and he taught me something that remains with me:
I continue to do Wing Chun because it allows me to create
My Kung Fu brother and I spoke last week and he taught me something that remains with me:
I continue to do Wing Chun because it allows me to create
