by Pete Abilla May 26, 2009In Amazon’s 2008 letter to shareholders, Jeff Bezos shares about a Kaizen event he participated in: At a fulfillment center recently, one of our Kaizen experts asked me, “I’m in favor of a clean fulfillment center, but why are you cleaning? Why don’t you eliminate the source of dirt?” I’ve spoken numerous times about Bezos [...]
by Pete Abilla May 12, 2009Most vision or mission statements are hollow, uninspirational artifacts. Sloganeering, as it were: they sound good, but fail to mobilize a team or company. To illustrate my point, let me share a great story — the opposite of what I have just described: The NASA Janitor. This story, I’m sure, is part legend, part folklore, [...]
