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June 2009

“Reply All” and the Bystander Problem

by Pete Abilla on June 28, 2009

bystander effect

In 1964, 38 people in Queens, New York, witnessed the murder of one of their neighbors, a young woman named Kitty Genovese. A serial killer attacked and stabbed Genovese late one night outside her apartment house, and these 38 neighbors later admitted to hearing her screams; at least three said they saw part of the [...]

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Elegance and Encapsulation

by Pete Abilla on June 19, 2009

Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served, but instead the business shares their problems with you? Were you left thinking “I’ve got problems of my own, I don’t need or care to know yours. Just give me [...]

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