Archive for September, 2009

Why Transformation Efforts Fail

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionTransformation or Change efforts sometimes fail.  In fact, the numbers are staggering – most of them fail.  While the root cause is wide and varied, there are general themes or characteristics that are important to keep in mind in your own transformation efforts.  Think of these as symptoms also — that a failure is around the corner if you see these characteristics creeping-up or, better yet, you can course-correct if there’s still time.

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionTransformation or Change efforts sometimes fail.  In fact, the numbers are staggering – most of them fail.  While the root cause is wide and varied, there are general themes or characteristics that are important to keep in mind in your own transformation efforts.  Think of these as symptoms also — that a failure is around the corner if you see these characteristics creeping-up or, better yet, you can course-correct if there’s still time.

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Respect for People, Underutilized People, and Waste

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionThe two pillars in Lean Thinking are Continuous Improvement and Respect for People.  What is not well understood is that most of what we know as The Toyota Production System comes from these two pillars.  The Lean sub-culture tends to over-emphasize the “tools” of Kaizen, but miss the point altogether, since the tools stem or originate from one of the pillars above.  The relationship between the 2 Pillars and Waste is subtle, but important.

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionThe two pillars in Lean Thinking are Continuous Improvement and Respect for People.  What is not well understood is that most of what we know as The Toyota Production System comes from these two pillars.  The Lean sub-culture tends to over-emphasize the “tools” of Kaizen, but miss the point altogether, since the tools stem or originate from one of the pillars above.  The relationship between the 2 Pillars and Waste is subtle, but important.

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Off-Topic: Wednesday Waiting Child

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionThis is not a normal shmula.com post, but I felt compelled to write this in order to help 3 beautiful and good kids find a family.  In order to get the word out, please consider Retweeting, Facebook, Digg, to spread the word – perhaps together we can help these 3 wonderful kids find a family.

adoption, International, Domestic, Waiting, child, baby, infant, adoption, adopt, adopting, adoptionThis is not a normal shmula.com post, but I felt compelled to write this in order to help 3 beautiful and good kids find a family.  In order to get the word out, please consider Retweeting, Facebook, Digg, to spread the word – perhaps together we can help these 3 wonderful kids find a family.

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Turnaround and Change Management: Do Not Waste a Good Crisis

poka-yoke, mistake proof, fail proof, drugs, embeda, lean, six sigma, cost to recover a customer, customer recovery function, customer service, customer solutions, loyalty, net promoter score, private equity, turnaround, ebitda, free cash flowI’ve been part of several turnarounds and have led a few in my short career. One thing that I’ve learned is this: one cannot underestimate the people-side of a turnaround.  In fact, it’s very likely that your turnaround will fail, if your people aren’t with you.

poka-yoke, mistake proof, fail proof, drugs, embeda, lean, six sigma, cost to recover a customer, customer recovery function, customer service, customer solutions, loyalty, net promoter score, private equity, turnaround, ebitda, free cash flowI’ve been part of several turnarounds and have led a few in my short career. One thing that I’ve learned is this: one cannot underestimate the people-side of a turnaround.  In fact, it’s very likely that your turnaround will fail, if your people aren’t with you.

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