Archive for January, 2010

Freedom within Framework

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:

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In Their Natural Environment

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI scheduled a meeting this week and a room for our meeting.  During the course of our conversation, we began to discuss process and other items related to the their work.  Gratefully, I had enough awareness to stop the conversation and we, as a team, walked out to the Gemba and continued our discussion there.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI scheduled a meeting this week and a room for our meeting.  During the course of our conversation, we began to discuss process and other items related to the their work.  Gratefully, I had enough awareness to stop the conversation and we, as a team, walked out to the Gemba and continued our discussion there.

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Staring at Acoustic Ceiling Tiles

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquez

There is a Design Thinking opportunity to Emergency Room care.  In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care.  What I didn’t discuss is the feeling and experience of the patient during care.  That’s the topic for this post today.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquez

There is a Design Thinking opportunity to Emergency Room care.  In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care.  What I didn’t discuss is the feeling and experience of the patient during care.  That’s the topic for this post today.

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Emergency Room (ER) Wait Times

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThe Emergency Room plays a vital role in patient care and plays an important role in communities and society.  According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1.  Indeed, the demand for emergency room care is great.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThe Emergency Room plays a vital role in patient care and plays an important role in communities and society.  According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1.  Indeed, the demand for emergency room care is great.

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