Archive for February, 2010

Less is Less with Jason Fried

shmula-jason-friedMost of you know who Jason Fried is – the founder of 37Signals and the author of several books, including Rework, his most recent publication.

He’s on shmula.com to answer your questions – on Lean Thinking, Design, Less is Less, Customer Development, and other principles he lives by and encourages others to consider in his book Rework.

shmula-jason-friedMost of you know who Jason Fried is – the founder of 37Signals and the author of several books, including Rework, his most recent publication.

He’s on shmula.com to answer your questions – on Lean Thinking, Design, Less is Less, Customer Development, and other principles he lives by and encourages others to consider in his book Rework.

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Ask Gretchen Rubin: The Happiness Interview

GretchenRubinWe’re delighted to have Gretchen Rubin, the author of The Happiness Project, on shmula.com today.

Similar to prior interviews we’ve done [1, 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15], you – the reader – have a chance to ask Gretchen questions related to her findings on the Happiness Project.  But first, here’s some background:

GretchenRubinWe’re delighted to have Gretchen Rubin, the author of The Happiness Project, on shmula.com today.

Similar to prior interviews we’ve done [1, 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15], you – the reader – have a chance to ask Gretchen questions related to her findings on the Happiness Project.  But first, here’s some background:

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Nothing Else You Need To Do

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI reluctantly filed and survived – I finished my taxes.  I used TurboTax and things went smoothly.  Today, I received a message that was relief to read:

Nothing Else You Need To Do

It’s nice to know exactly what is expected of you.  In this case, I’m done and I need to do nothing else.

Expectations…

Let’s bring things back to home:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI reluctantly filed and survived – I finished my taxes.  I used TurboTax and things went smoothly.  Today, I received a message that was relief to read:

Nothing Else You Need To Do

It’s nice to know exactly what is expected of you.  In this case, I’m done and I need to do nothing else.

Expectations…

Let’s bring things back to home:

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Cost Savings for a Fortune 500 Company

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezCummins Inc.1 reported their Q4 2009 earnings call today. In that call, they reported a cost savings of over $500MM due to their emphasis on Lean Thinking and Six Sigma. In the words of Tim Solso, Chairman and CEO of Cummins Inc:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezCummins Inc.1 reported their Q4 2009 earnings call today. In that call, they reported a cost savings of over $500MM due to their emphasis on Lean Thinking and Six Sigma. In the words of Tim Solso, Chairman and CEO of Cummins Inc:

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Just Dial “0″ (”Zero”)

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezOn the way to work this morning, a commercial on National Public Radio (NPR) caught my attention.  It was a commercial for Ally Bank and one phrase piqued my interest (I’m paraphrasing):

To open an account, call xxx-xxx-xxxx and to talk to a real person, push “0″ anytime.

In the radio commercial, they emphasized “real person”.  Interesting.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezOn the way to work this morning, a commercial on National Public Radio (NPR) caught my attention.  It was a commercial for Ally Bank and one phrase piqued my interest (I’m paraphrasing):

To open an account, call xxx-xxx-xxxx and to talk to a real person, push “0″ anytime.

In the radio commercial, they emphasized “real person”.  Interesting.

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