We are pleased to bring you this article by Devin Cabanilla, who is a Lean practitioner in Healthcare, working at a large hospital system in Washington State. Devin’s previous article on shmula is his 7 Wastes of Medical Billing. His article highlights an observation regarding standards and room for error, as it pertains to medical [...]
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About two weeks ago, we went on a family vacation – on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. If you ignore the gambling, the permissiveness, and the shear excess of the city, it is really an engineering marvel. That got [...]
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Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is actually good for business. But, it’s rare that a great customer service experience becomes viral and brings incredible goodwill and public relation for the company involved. A customer named Brian serving a [...]
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I went on a carnival cruise recently and was very impressed by it. One of the elements that impressed me the most is that, even though none of the crew had me me or any member of my family, I felt that they knew me. They actually made me feel important and feel special. How [...]
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We are pleased to bring you the second part of Cornelio Abellanas’ first article on modeling the impact of variability on systems and processes. In the first article, Cornelio showed the impact of variability, in general, on processes as it relates to lead time, cycle time, work in process (WIP), and the impact to the [...]
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My family and I recently returned from a vacation. We went on a cruise – our first one. And, our experience was great. I highly recommend going on a cruise – much more affordable than Disneyland, that’s for sure. There are other benefits too, but what I want to highlight today is an ingenious Poka-Yoke [...]
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We are pleased to bring you this article by Troy Taylor, who was formerly with Toyota in the UK. His article discusses his experience as a lean consultant and his opinion on how to help companies and organizations in their lean journey. Enjoy this article and learn more about Troy Taylor after his article below. [...]
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Where’s my legal stuff? Yes, even in the industry of law, we ask the fundamental question of “where’s my stuff?” Similar to the supply chain and service chain of iPhone Supply Chain, Order Pipeline of Events, the Pizza Supply Chain, Ecommerce Supply Chain, the Domino’s Pizza Supply Chain, the BMW Supply Chain, the Pharmaceutical Supply Chain, the iPhone 4S and Fedex Tracker, [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
The Apple iPhone Supply Chain
Jeff Bezos and Root Cause Analysis
The Toyota A3 Report
A Mindless Worker is a Happy Worker
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Law of Instinct
Ask Gretchen Rubin: The Happiness Interview
Taiichi Ohno: Teach Others to Think for Themselves
Zipcar Customer Experience: Variability, Utilization, and Queueing
Too Many Cooks in the Kitchen
Colin Powell on Leadership
Visual Management and Self-Reliance
Process Control and Luck
Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation
queueing theory: part 2+
Queueing Theory: Part 3
Emergency Room (ER) Wait Times
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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