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Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn There is considerable interest to apply the principles of Lean Manufacturing in the Service Industry – sometimes called Lean Services. The motivation comes from the fact that the Toyota Production System – also known as Lean Manufacturing – has been very successful in [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In keeping with our series of honoring those that came before us and, on which shoulders we stand, today we’ll revisit the life of Sakichi Toyoda, the founder of the eventual Toyota Motor Corporation. We are indebted to Sakichi Toyoda primarily for his [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Groupon is the hot collective buying site that provides local merchants access to a massive audience. Local merchants contract with Groupon and advertise deals that are at least 50% off retail price. Then, Groupon advertises that deal to its millions of email subscribers [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn For most of us, it’s easy to take water for granted. But in some countries, water is a very precious and scarce resource and that fact should give the rest of us some pause on our stewardship with this limited commodity – water. [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn Here’s some obvious advice: Don’t Insult the Customer. That’s good advice for everybody in a company, but that is great advice especially for the CEO. It can clearly impact customer retention as well as customer acquisition. While it’s common sense, it looks like [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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