Ready to Transition? Veterans, are you ready to transition? That one single question strikes fear in the heart of more veterans than any other. Once the decision to transition from military service into the civilian work force has been made, there is a relief. The veterans now are able to switch focus and are generally […]

## How Do I Sell Lean to My Boss and Organization?

This is a question I get frequently. How to sell lean to your boss is a question we have all asked at one point or another. The more fundamental question is really about influence, persuasion, and change management. Another thing. And this is super important to understand. Change is NOT an intellectual task. Change, at […]

## Control Charts in Six Sigma – A Video Introduction

Control Charts in Six Sigma is an important topic. In this 7:05 video, we introduce you to the control chart. Specifically, we’ll discuss the following: What is a Control Chart? What is it used for? Where to use one? How to use a Control Chart? And, we go through several examples where Control Charts are […]

## Sample Size Calculation in Six Sigma

In the previous module, we learned to how to calculate the Z Score to estimate the probability of an event. You’ll need to know the basics of the Z Score in order to help you in this module. In this module, we learn how to calculate sample size selection for Six Sigma projects. Why Use […]

## Using Z Values in Six Sigma

In the previous module, we learned Basic Statistics as used in Six Sigma. We learned that statistics is the language of Six Sigma and saw several real world examples from projects of how statistics can be used to improve operations and processes. In this module, we learn how to use Z Values or the Z […]

## Basic Statistics in Six Sigma

In this module, we’ll discuss the following various statistical approached utilized in Six Sigma. 1. The Purpose of Basic Statistics The purpose for statistics in Six Sigma are the following: Provide a numerical summary of the data being analyzed. Provide the basis for making inferences about the future. Provide the foundation for assessing process capability. […]

## Scatterplot in Excel and 7 Quality Tools

Continuing our series on the 7 quality tools, today we’ll discuss the Scatter Plot. The 4:27 minute video explains the Scatterplot in Six Sigma projects and the article below shows examples that you can apply in your own projects. So, what is a scatter plot? The scatter plot is a chart that helps us visualize […]

## Data Types in Six Sigma

In the introduction to the Measure Phase, I mentioned that our focus is in the practical use of data. In that spirit, by the end of this module on Data Types in Six Sigma, You’ll understand the role of data in Six Sigma Know the difference between discrete and continuous data Know how to collect […]

## The Kano Model in Customer Experience and Continuous Improvement

There are many customer satisfaction models in the marketplace. One very important model is the Kano Model, which we’ll discuss today. In this article, we’ll discuss the following: The origins of the Kano Model Key Elements of Kano Methodology Applications of Kano Examples of how to use Kano Analysis Origins of the Kano Model The […]

## Graphical Representation of Data

Graphical methods includes boxplots, stem and leaf plots scatter diagrams, pattern and trend analysis, histograms, normal probability distributions and Weibull distributions. This premium article for members only describes each of the effective ways to graphically represent data, maximizing it for information. Toward the end of this article, you’ll be able to download a handy guide/flowchart that provides […]

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