[Interview] Ask Tony Hsieh, CEO of Zappos
Tony Hsieh, 1 CEO of Zappos.com, is on shmula.com to answer your questions today.
Update (12/23/2008):
Tony’s responses to the questions in the comment section of this post can be found in this 5-part series:
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
Tony Hsieh, 1 CEO of Zappos.com, is on shmula.com to answer your questions today.
Update (12/23/2008):
Tony’s responses to the questions in the comment section of this post can be found in this 5-part series:
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
Tony Hsieh, CEO of Zappos, Part 1
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the first installment to those questions.
Comment by Mack on November 26, 2008 @ 9:15 am
I think its great how focused you are on the customer. How do you financially justify going the extra mile and making cash money? Isn’t there a tradeoff? Are MBA programs, on the wholesale, wrong on this tradeoff assumption?
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Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the first installment to those questions.
Comment by Mack on November 26, 2008 @ 9:15 am
I think its great how focused you are on the customer. How do you financially justify going the extra mile and making cash money? Isn’t there a tradeoff? Are MBA programs, on the wholesale, wrong on this tradeoff assumption?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tony Hsieh, CEO of Zappos, Part 2
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the second installment to those questions, the first installment can be found here.
Comment by Gary James on November 26, 2008 @ 10:43 am
Zappos recently laid-off some of the workforce. I have a few questions:
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the second installment to those questions, the first installment can be found here.
Comment by Gary James on November 26, 2008 @ 10:43 am
Zappos recently laid-off some of the workforce. I have a few questions:
Tony Hsieh, CEO of Zappos, Part 3
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments.
Comment by Dave on November 26, 2008 @ 6:36 pm
What are your plans for international expansion? Which markets do you see first, and why?
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the third installment to those questions, here are the first and second installments.
Comment by Dave on November 26, 2008 @ 6:36 pm
What are your plans for international expansion? Which markets do you see first, and why?
Tony Hsieh, CEO of Zappos, Part 4
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments.
Comment by Joe Rawlinson on December 1, 2008 @ 11:59 am
How do you think great customer service will influence customers in a slow economy when many are becoming more price focused?
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fourth installment to those questions, here are the first, second, and third installments.
Comment by Joe Rawlinson on December 1, 2008 @ 11:59 am
How do you think great customer service will influence customers in a slow economy when many are becoming more price focused?
Tony Hsieh, CEO of Zappos, Part 5
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments.
Comment by Rob on December 8, 2008 @ 2:51 pm
What are your thoughts on the thesis of that book “The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs”
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers’ questions. Today is the fifth and final installment to those questions, here are the first, second, third, and fourth installments.
Comment by Rob on December 8, 2008 @ 2:51 pm
What are your thoughts on the thesis of that book “The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs”
Tony Hsieh, CEO of Zappos, Summary
This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers.
Below is the post series:
- Interview Questions from shmula.com blog readers
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
- Tony Hsieh, CEO of Zappos, Part 4
This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers.
Below is the post series:
- Interview Questions from shmula.com blog readers
- Tony Hsieh, CEO of Zappos, Part 1
- Tony Hsieh, CEO of Zappos, Part 2
- Tony Hsieh, CEO of Zappos, Part 3
- Tony Hsieh, CEO of Zappos, Part 4
