Eliminating Waste in Customer Service Waste is a major problem in many industries, and it can pop up in some surprising places from time to time.
[VIDEO] The Five Principles of Lean
The cornerstone of any organization is based on efficiency and value to the customer. A lean thinking organization uses five simple principles to
[VIDEO] The Tale of the Seven Wastes
The elimination of waste in processes is one of the most effective ways to increase the profitability of any business. Processes either add value or
[VIDEO] Lean Thinking Principles
Lean was born out of manufacturing practices, but in recent times, has transformed the world of knowledge work and management. It encourages the
Principles of Lean Thinking
During the 1980's the principles of lean thinking took hold in US manufacturing. The existing techniques of manufacturing were questioned as the
[VIDEO] Improving Operating Room Efficiency with Lean Six Sigma
The operating room (OR) is a resource intensive and costly unit in every hospital. Finding ways to maximize their efficiency is crucial to ensuring
[VIDEO] Let the Music Play with Gibson Guitars!
For more than 100 years, Gibson guitars have defined the sounds of musicians and fans. They are the most iconic brand of guitars in the world. Gibson
[VIDEO] A Day in the Life of Bezos
What would it be like to be the richest person in the world? Could you imagine having more wealth than Bill Gates? Jeff Bezos is most know for his
[VIDEO] TPS Lean Factory Tour
The Toyota Production System (TPS) was invented by Toyota's founding fathers in 1930 in Japan. The TPS continuously evolves, making it a benchmark for