Shmula on Vacation

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My family and I have been in Disneyland all week (since March 18 until March 23).  This has been a really fun break — I love spending time with my family.   While on my vacation, I’ve made it a point to see how Queueing works in theme parks, such as Disneyland, where a system is placed under intense and prolonged stress.

Specifically, when I return, I plan on posting on the following:

• How Disneyland’s FastPass actually works, in the context of Queueing Theory.
• How Disneyland satisfies the principles in the Psychology of Queueing.
• The role of the Turnstile.
• How showing “Wait Time” at the entrance of a ride is good for the customer.
• Queueing Dynamics between attractions.

Interesting stuff.

Other items that I’ll speak on are:

• Brand loyalty, Disneyland style
• Marrriott Rewards Points — Actual Value versus Perceived Value
• The Experience Economy

This has been a fun vacation and a good learning experience too.  More when I return…

	This post was written by Pete Abilla