SIPOC Diagram: Metrics? What Metrics?

Review of: SIPOC Diagram Metrics

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Rating:
5
On December 7, 2006
Last modified:January 11, 2014

Summary:

Article discusses the metrics that we can use and how the SIPOC can help us identify those metrics that matter.

A SIPOC Diagram helps us to determine which metrics matter and which metrics we can afford to ignore. This article discusses the metrics for which a SIPOC Diagram can help us identify. To learn more about SIPOC as a process, you can watch this HD Premium Video.

Most companies talk of “metrics”, often citing the term as an holy grail – a carrot or a stick: a stick for those who aren’t meeting the metric, and a carrot to those who aspire to meet the metric. In all of this, the term is still nebulous; almost mystical. Okay, not quite, but it’s still, for the most part, vague and undefined in most people’s minds, in my experience.

We know from a previous post that almost everything is a process. A process involves an input, some work, then an output. A process can be found in any business — both virtual and physical businesses. A nice model to keep in mind is the SIPOC model. SIPOC stands for Supplier, Input, Process, Output, and Customer.

example of a sipoc diagram

Out of this model, we can then begin to see where we might be able to obtain data that will eventually constitue something we can call a “Metric.” Consider the SIPOC Metrics below:

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