Customer Service and Six Sigma The Fundamental Link With all the talk about Six Sigma and its benefits for various organizations in the last few
The Growing Importance of Customer Service
The Growing Importance of Customer Service Customer service has always been at the center of many companies' work, but it was not until recently
Identifying Weak Points in Your Customer Service
Optimizing any process should start with a careful, critical look at its weaknesses. If you put your mind to it, you can probably identify many issues
Remaining Efficient in Customer Service as the Company Grows
Remaining Efficient in Customer Service as the Company Grows While every business must always strive for expansion, it's not that straightforward
Data Analysis and Customer Service
Data Analysis and Customer Service The strong link between customer service and data analysis has started to become quite apparent in recent years.
Eliminating Waste in Customer Service
Eliminating Waste in Customer Service Waste is a major problem in many industries, and it can pop up in some surprising places from time to time.
[VIDEO] Winning With Exceptional Customer Service
In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
Voice of the Customer (VOC): Get Strategic and Get Results
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
Lean Fundamentals – Improve Your Skills with the Right Training
A Lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide the highest