by Pete Abilla August 22, 2009Goodbye Customer. That is sometimes what we say, without knowing the full costs and burden that proposition means on the business. Ironically, businesses are often unaware that their actions are pushing the customer away while at the same time trying to recover and retain them through expensive customer retention programs. Metaphorically, this is like pushing [...]
by Pete Abilla June 12, 2008“people remember experiences, not features or attributes” – a.g. lafley I love companies and products that are disruptive, simple, and yet elegantly meets an unarticulated but dire customer need. Today, we are speaking with Gauri Nanda, the inventor of Clocky and founder of nandahome.com. +++++ Tell us a little about yourself: education, background, and career [...]
