A Mindless Worker is a Happy Worker

shmula-shut-up-and-workOne thing I know from experience: when people are given a chance to participate in creating something good, solving a problem, and play a role in adding value through the use of their mind, hands, and heart, good things happen.  Indeed, morale increases and a type of magic takes place – a feeling joy can be seen in people’s faces.

shmula-shut-up-and-workOne thing I know from experience: when people are given a chance to participate in creating something good, solving a problem, and play a role in adding value through the use of their mind, hands, and heart, good things happen.  Indeed, morale increases and a type of magic takes place – a feeling joy can be seen in people’s faces.


How to Add Value

shmula-how-to-add-valueIn Lean Thinking, we use the phrase “value-add” and then qualify that term as taken from the “customer’s perspective.” While that might be true, it’s not concrete enough and is actually difficult to understand.

I am reminded of something my older brother taught me a long time ago.  He said simply (I’m paraphrasing):

shmula-how-to-add-valueIn Lean Thinking, we use the phrase “value-add” and then qualify that term as taken from the “customer’s perspective.” While that might be true, it’s not concrete enough and is actually difficult to understand.

I am reminded of something my older brother taught me a long time ago.  He said simply (I’m paraphrasing):


Ask Gretchen Rubin: The Happiness Interview

GretchenRubinWe’re delighted to have Gretchen Rubin, the author of The Happiness Project, on shmula.com today.

Similar to prior interviews we’ve done [1, 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15], you – the reader – have a chance to ask Gretchen questions related to her findings on the Happiness Project.  But first, here’s some background:

GretchenRubinWe’re delighted to have Gretchen Rubin, the author of The Happiness Project, on shmula.com today.

Similar to prior interviews we’ve done [1, 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15], you – the reader – have a chance to ask Gretchen questions related to her findings on the Happiness Project.  But first, here’s some background:


Nothing Else You Need To Do

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI reluctantly filed and survived – I finished my taxes.  I used TurboTax and things went smoothly.  Today, I received a message that was relief to read:

Nothing Else You Need To Do

It’s nice to know exactly what is expected of you.  In this case, I’m done and I need to do nothing else.

Expectations…

Let’s bring things back to home:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI reluctantly filed and survived – I finished my taxes.  I used TurboTax and things went smoothly.  Today, I received a message that was relief to read:

Nothing Else You Need To Do

It’s nice to know exactly what is expected of you.  In this case, I’m done and I need to do nothing else.

Expectations…

Let’s bring things back to home:


Freedom within Framework

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:


Kanban Family Job Chart

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI’ve tried this a few times, but I think this time, with the help of the kids and my sweet wife, we’ve got it right for our family.

The Opportunity

We have a big family – we’ve adopted a bunch and we’re very thankful for our chance to be parents.  We’ve got great kids.

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI’ve tried this a few times, but I think this time, with the help of the kids and my sweet wife, we’ve got it right for our family.

The Opportunity

We have a big family – we’ve adopted a bunch and we’re very thankful for our chance to be parents.  We’ve got great kids.


Extraordinary Response

urgency, complacency, turnaround management association, lean thinking, six sigmaOften, our best moments are during times of trial. Indeed, what we remember most and what is most inspiring are not the scores of naysayers that exclaim “it’s dark, it’s dark” to describe the gloom that is all around us, but the humble, smug, and steady person that lights a candle so that others can see.

Neal Maxwell said this best:

urgency, complacency, turnaround management association, lean thinking, six sigmaOften, our best moments are during times of trial. Indeed, what we remember most and what is most inspiring are not the scores of naysayers that exclaim “it’s dark, it’s dark” to describe the gloom that is all around us, but the humble, smug, and steady person that lights a candle so that others can see.

Neal Maxwell said this best:


Complacency, Urgency, and Change

urgency, complacency, turnaround management association, lean thinking, six sigmaJohn Kotter makes a good case that urgency is the key ingredient in any organizational transformation.  Conversely, the lower the urgency, the higher the likelihood that the firm will collapse or fail or not transform in a way that will enable it to win in a changing marketplace.  Kotter does something else that is interesting: he defines True Sense of Urgency, Complacency, and False Sense of Urgency.  This was very instructive.

urgency, complacency, turnaround management association, lean thinking, six sigmaJohn Kotter makes a good case that urgency is the key ingredient in any organizational transformation.  Conversely, the lower the urgency, the higher the likelihood that the firm will collapse or fail or not transform in a way that will enable it to win in a changing marketplace.  Kotter does something else that is interesting: he defines True Sense of Urgency, Complacency, and False Sense of Urgency.  This was very instructive.


Shining Metal Pointing Direction

hoshin kanri, lean thinking, design thinking, ideo, strategy, vision, mission, backcountry.com, whiskeymilitia, john bresee, jim holland, jill escover layfieldHoshin Kanri is a management tool used at Toyota to align business strategy and mobilize the entire organization toward the business strategy. Hoshin Kanri means “Shining Metal, Pointing Direction” or “Directional Needle”.  In other words, Hoshin Kanri is a North Star or a Compass.

hoshin kanri, lean thinking, design thinking, ideo, strategy, vision, mission, backcountry.com, whiskeymilitia, john bresee, jim holland, jill escover layfieldHoshin Kanri is a management tool used at Toyota to align business strategy and mobilize the entire organization toward the business strategy. Hoshin Kanri means “Shining Metal, Pointing Direction” or “Directional Needle”.  In other words, Hoshin Kanri is a North Star or a Compass.


Homogeneous Innovation

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThings are all too familiar. That’s good and bad.

It’s good if the service or product meets my basic needs and is memory-neutral: that is, the interaction results in neither good memory or bad memory.  It just is and I don’t care.

It’s not good if I come away from the experience thinking “I could have received that same service or product at 50 other places, with no material difference.”

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThings are all too familiar. That’s good and bad.

It’s good if the service or product meets my basic needs and is memory-neutral: that is, the interaction results in neither good memory or bad memory.  It just is and I don’t care.

It’s not good if I come away from the experience thinking “I could have received that same service or product at 50 other places, with no material difference.”