Lean Consumption

In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald’s is, explains one of his favorite sayings: It’s a lot harder to make money than it is to count it He was speaking of finance executives that lack experience in operations. Then he shares a story. At one time, McDonald’s considered placing [...]

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We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of law, a service operation and how to best meet the demands of efficient delivery of legal services, lower costs, budget predictability, quality work, and value for [...]

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At the beginning, we introduced the the principles of Lean for Service Operations, which are: Solve the customer’s problem completely by insuring that all the goods and services work, and work together, Don’t waste the customer’s time, Provide exactly what the customer wants, Provide what’s wanted exactly where it’s wanted, Provide what’s wanted where it’s [...]

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The sixth principle in Lean Consumption (or Lean for Service Operations is1: Continually aggregate solutions to reduce the customer’s time and hassle. Because consumers and customers are utilizing services from more and more service providers, why can’t service providers aggregate their services to the benefit of the customer? This question rests on the principle that [...]

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The fifth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted, and when it is wanted. This principle rests on the notion of close coordination of service providers; where multi-firm organizations work closely together to provide what is wanted and when it is wanted. [...]

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The fourth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted This principle rests on the notion of convenience and price. Based on experience, we pay a lot for convenience. But, the Lean for Service Operations mindset takes a different route. It is possible [...]

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The third principle in Lean Consumption (or Lean for Service Operations is 1: Provide exactly what the customer wants This principle rests on the notion of Pull. Rather than relying on large, expensive, centralized forecasting systems (which are almost always wrong), Lean for Service Operations looks at the situation with a rapid and frequent replenishment [...]

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