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Lean Consumption is based on Lean Manufacturing, also known as Lean Production. Lean Manufacturing was pioneered by Toyota founder Taiichi Ohno, and revolutionized and streamlined the manufacturing industry.
Whereas Lean Manufacturing set out ways to streamline manufacturing processes, Lean Consumption “minimizes customers’ time and effort by delivering exactly what they want when and where they want it”. Processes are focused on eliminating waste, while increasing productivity, speed of operation and improving customer interaction.
The articles below explain the details of Lean Consumption and how to apply it to your service operation.
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Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn I don’t watch much television, but when I do, I enjoy watching cooking shows. One show that I’ve been enjoying a lot is a show called Restaurant Impossible. While the show does not use the term “Kaizen”, the show is exactly Kaizen and [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald’s is, explains one of his favorite sayings: It’s a lot harder to make money than it is to count it He was speaking of finance executives that lack experience in [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of law, a service operation and how to best meet the demands of efficient delivery [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn At the beginning, we introduced the the principles of Lean for Service Operations, which are: Introduction to Lean Services Lean Services and Solving the Customer’s Problem Completely Don’t Waste the Customer’s Time – in Lean Services Provide Exactly What is Wanted Provide Exactly [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The sixth principle in Lean Consumption (or Lean for Service Operations is1: Continually aggregate solutions to reduce the customer’s time and hassle. Because consumers and customers are utilizing services from more and more service providers, why can’t service providers aggregate their services to [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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