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Lean Consumption is based on Lean Manufacturing, also known as Lean Production. Lean Manufacturing was pioneered by Toyota founder Taiichi Ohno, and revolutionized and streamlined the manufacturing industry.
Whereas Lean Manufacturing set out ways to streamline manufacturing processes, Lean Consumption “minimizes customers’ time and effort by delivering exactly what they want when and where they want it”. Processes are focused on eliminating waste, while increasing productivity, speed of operation and improving customer interaction.
The articles below explain the details of Lean Consumption and how to apply it to your service operation.
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Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The fifth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted, and when it is wanted. This principle rests on the notion of close coordination of service providers; where multi-firm organizations work [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The fourth principle in Lean Consumption (or Lean for Service Operations is1: Provide exactly what the customer wants, where it is wanted This principle rests on the notion of convenience and price. Based on experience, we pay a lot for convenience. But, the [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The third principle in Lean Services (or Lean for Service Operations is 1: Provide exactly what the customer wants This principle rests on the notion of Pull. Rather than relying on large, expensive, centralized forecasting systems (which are almost always wrong), Lean for [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The second principle in Lean Consumption (or Lean for Service Operations is1: Don’t Waste the Customer’s Time Obvious at first glance, but what seems obvious to us or common sense is surprisingly not common practice at all. Indeed, a good majority of my [...]
Share on Twitter Share on Google+ Share on Facebook Share on LinkedIn The first principle of Lean Consumption is1: Solve the customer’s problem completely by insuring that all the goods and services work, and work together. The service industry has become a large, complex, and convoluted mix of services that don’t work well together. What companies do, [...]
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How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; Lean Manufacturing Training and Consulting, Process Improvement, How to Learn Six Sigma, Leadership Development and Coaching, Operations Research and Queueing Theory. Other stuff too.
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