A Mindless Worker is a Happy Worker

shmula-shut-up-and-workOne thing I know from experience: when people are given a chance to participate in creating something good, solving a problem, and play a role in adding value through the use of their mind, hands, and heart, good things happen.  Indeed, morale increases and a type of magic takes place – a feeling joy can be seen in people’s faces.

shmula-shut-up-and-workOne thing I know from experience: when people are given a chance to participate in creating something good, solving a problem, and play a role in adding value through the use of their mind, hands, and heart, good things happen.  Indeed, morale increases and a type of magic takes place – a feeling joy can be seen in people’s faces.


How to Add Value

shmula-how-to-add-valueIn Lean Thinking, we use the phrase “value-add” and then qualify that term as taken from the “customer’s perspective.” While that might be true, it’s not concrete enough and is actually difficult to understand.

I am reminded of something my older brother taught me a long time ago.  He said simply (I’m paraphrasing):

shmula-how-to-add-valueIn Lean Thinking, we use the phrase “value-add” and then qualify that term as taken from the “customer’s perspective.” While that might be true, it’s not concrete enough and is actually difficult to understand.

I am reminded of something my older brother taught me a long time ago.  He said simply (I’m paraphrasing):


Less is Less with Jason Fried

shmula-jason-friedMost of you know who Jason Fried is – the founder of 37Signals and the author of several books, including Rework, his most recent publication.

He’s on shmula.com to answer your questions – on Lean Thinking, Design, Less is Less, Customer Development, and other principles he lives by and encourages others to consider in his book Rework.

shmula-jason-friedMost of you know who Jason Fried is – the founder of 37Signals and the author of several books, including Rework, his most recent publication.

He’s on shmula.com to answer your questions – on Lean Thinking, Design, Less is Less, Customer Development, and other principles he lives by and encourages others to consider in his book Rework.


Cost Savings for a Fortune 500 Company

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezCummins Inc.1 reported their Q4 2009 earnings call today. In that call, they reported a cost savings of over $500MM due to their emphasis on Lean Thinking and Six Sigma. In the words of Tim Solso, Chairman and CEO of Cummins Inc:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezCummins Inc.1 reported their Q4 2009 earnings call today. In that call, they reported a cost savings of over $500MM due to their emphasis on Lean Thinking and Six Sigma. In the words of Tim Solso, Chairman and CEO of Cummins Inc:


Freedom within Framework

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezA fence keeps us safe from harm – often, from harming ourselves and from harming others.  In deployments of Lean Thinking at organizations, the principle of Freedom within Framework describes our approach well.

Disambiguating the Fence

A fence can be understood a few different ways:


In Their Natural Environment

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI scheduled a meeting this week and a room for our meeting.  During the course of our conversation, we began to discuss process and other items related to the their work.  Gratefully, I had enough awareness to stop the conversation and we, as a team, walked out to the Gemba and continued our discussion there.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI scheduled a meeting this week and a room for our meeting.  During the course of our conversation, we began to discuss process and other items related to the their work.  Gratefully, I had enough awareness to stop the conversation and we, as a team, walked out to the Gemba and continued our discussion there.


Staring at Acoustic Ceiling Tiles

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquez

There is a Design Thinking opportunity to Emergency Room care.  In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care.  What I didn’t discuss is the feeling and experience of the patient during care.  That’s the topic for this post today.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquez

There is a Design Thinking opportunity to Emergency Room care.  In my previous post, I discussed the time involved in waiting to receive care -queueing properties of ER care.  What I didn’t discuss is the feeling and experience of the patient during care.  That’s the topic for this post today.


Emergency Room (ER) Wait Times

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThe Emergency Room plays a vital role in patient care and plays an important role in communities and society.  According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1.  Indeed, the demand for emergency room care is great.

emergency room, wait time, queueing theory, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezThe Emergency Room plays a vital role in patient care and plays an important role in communities and society.  According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1.  Indeed, the demand for emergency room care is great.


Lean Thinking and the Amazon Kindle

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI receive emails from recruiters – frequently.  So, as a favor to them, I am posting a job for your interest: the hiring company is Amazon.com.

Below is one job description and contact information, but if you go to the Amazon.com website, there are over 50 open positions looking for people with experience in Lean Thinking and Six Sigma.

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI receive emails from recruiters – frequently.  So, as a favor to them, I am posting a job for your interest: the hiring company is Amazon.com.

Below is one job description and contact information, but if you go to the Amazon.com website, there are over 50 open positions looking for people with experience in Lean Thinking and Six Sigma.


Kanban Family Job Chart

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI’ve tried this a few times, but I think this time, with the help of the kids and my sweet wife, we’ve got it right for our family.

The Opportunity

We have a big family – we’ve adopted a bunch and we’re very thankful for our chance to be parents.  We’ve got great kids.

tim brown, design thinking, shmula, ideo, ethnography, anthropology, lean manufacturing, lean thinking, six sigma, metacool, diego rodriquezI’ve tried this a few times, but I think this time, with the help of the kids and my sweet wife, we’ve got it right for our family.

The Opportunity

We have a big family – we’ve adopted a bunch and we’re very thankful for our chance to be parents.  We’ve got great kids.