Emergency Room (ER) Wait Times
The Emergency Room plays a vital role in patient care and plays an important role in communities and society. According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1. Indeed, the demand for emergency room care is great.
The Emergency Room plays a vital role in patient care and plays an important role in communities and society. According to the CDC, there were 119.2 million visits to the Emergency Room in 2007 1. Indeed, the demand for emergency room care is great.
On Queueing, Oil Change, and Customer Experience
Earlier this week, I went to Jiffy Lube to get my oil change. I once worked for a person responsible for the redesign of many waiting rooms in various industries, so I went with an observant eye, looking for the items that he taught me about in his ethnographic work. It was a very interesting 30 minutes. Here’s what I saw and learned.
Earlier this week, I went to Jiffy Lube to get my oil change. I once worked for a person responsible for the redesign of many waiting rooms in various industries, so I went with an observant eye, looking for the items that he taught me about in his ethnographic work. It was a very interesting 30 minutes. Here’s what I saw and learned.
Law of Instinct
love data, but not much credit is given to hunch; gut, instinct. Colin Powell, in his Laws of Leadership, shares what he calls his Law of Instinct. He claims the following:
Part I:
Use the formula P@40-to-70, in which P stands for the probability of success and the numbers indicate the percentage of information obtained.
Part II:
I love data, but not much credit is given to hunch; gut, instinct. Colin Powell, in his Laws of Leadership, shares what he calls his Law of Instinct. He claims the following:
Part I:
Use the formula P@40-to-70, in which P stands for the probability of success and the numbers indicate the percentage of information obtained.
Part II:
