Posts tagged as:

tony hsieh

Lean Thinking and the Amazon Kindle

by Pete Abilla December 11, 2009

I receive emails from recruiters – frequently.  So, as a favor to them, I am posting a job for your interest: the hiring company is Amazon.com. Below is one job description and contact information, but if you go to the Amazon.com website, there are over 50 open positions looking for people with experience in Lean [...]

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Goodbye Customer: Loyalty, Costs, Complexity, and Recovery

by Pete Abilla August 22, 2009

Goodbye Customer. That is sometimes what we say, without knowing the full costs and burden that proposition means on the business.  Ironically, businesses are often unaware that their actions are pushing the customer away while at the same time trying to recover and retain them through expensive customer retention programs.  Metaphorically, this is like pushing [...]

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Amazon and Zappos Sitting in a Tree

by Pete Abilla July 22, 2009

As most you know by now, Zappos has entered into a definitive agreement with Amazon.com and will become a wholly owned subsidiary of Amazon.  This is exciting and, after speaking with my friends both at Amazon and at Zappos, they are all quite excited too.  Congratulations to Amazon, Zappos, Tony Hsieh, and Jeff Bezos 1  [...]

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[Interview] Ask Tony Hsieh, CEO of Zappos

by Pete Abilla November 26, 2008
This entry is part 7 of 7 in the series tony hsieh

Tony Hsieh, 1 CEO of Zappos.com, is on shmula.com to answer your questions today. Update (12/23/2008): Tony’s responses to the questions in the comment section of this post can be found in this 5-part series: Tony Hsieh, CEO of Zappos, Part 1 Tony Hsieh, CEO of Zappos, Part 2 Tony Hsieh, CEO of Zappos, Part [...]

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