Interested in a free 25+ eBook on the 7 Wastes? Please DOWNLOAD HERE.
I bought a Targus TR601 15 Elite Notebook Backpack
Make it Personal
The Customer Service Representative called me by name and treated me very well. He asked about my zipper breaking and empathized with me.
Honor my Request; Honor the Warranty
I called to request for a new backpack. The Customer Service Representative took down my email and other basic information. He guided me through the streamlined process. That was it. It was very easy and there was no hassle.
Where’s my Stuff
After sending in my defected backpack, I received an email from Targus one week later indicating that they received my backpack and that they are processing my request. Great service. Below is their email:
| Subject | |
| Targus | RMA #060828-000190 | |
| Discussion Thread | |
| Response (Zee) | 11/17/2006 10:36 AM |
| Hello:Your product under warranty has been received and is in process.
Thank you for your patience. |
|
| Response (Ryan) | 08/28/2006 12:23 PM |
| Dear Peter,Thank you for contacting Targus Customer support.
Below is the information on returning your product for warranty. Please include a copy of this e-mail with your return. The Reference Number as it appears on this message is your tracking number. Ship your product to: Targus, Inc. |
|
One week after receiving the email above, I received my brand new backpack.
This was a very good customer service experience. I am impressed and will buy more Targus products in the future. Nice work.
search terms for this article:
targus customer service phone number, targus customer service complaints, targus customer service, targus customer service number, targus tech support phone number, targus tech support number, targus support number, targus customer support email id, customer service phone number for targus products, targus com customer service phone number, targus backpack customer service, shopzilla, phone number for targus customer service, targus warranty serviceRelated Articles:
 |
 |
 |
||
This post was written by Pete Abilla | ||||
How To Be A Human 
Six Sigma Workbook For Dummies — The Raffle 
The Apple iPhone Supply Chain 
Jeff Bezos and Root Cause Analysis 
The Toyota A3 Report 
A Mindless Worker is a Happy Worker 
Ask Mary Poppendieck Anything! 
A Lean Case Interview 
Batch-and-Queue or Single-Piece Flow 
Multi-Tasking Leads to Lower Productivity 
queueing theory: part 1 
Zero Defects is Wrong Approach 
Overmanaged and Underled 
Pull Systems, Push Systems: The Paper Airplane Game 
Queueing, Disneyland, and FastPass 
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy 
Law of Instinct 
Ask Gretchen Rubin: The Happiness Interview 
Taiichi Ohno: Teach Others to Think for Themselves 
Zipcar Customer Experience: Variability, Utilization, and Queueing 
Too Many Cooks in the Kitchen 
Colin Powell on Leadership 
Visual Management and Self-Reliance 
Process Control and Luck 
Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation 
queueing theory: part 2+ 
Queueing Theory: Part 3 
Emergency Room (ER) Wait Times 
Quality and Continuous Improvement; 
{ 1 comment… read it below or add one }
It has been over 8 months that I have yet to receive my rebate. My rebate tracking number is 386529994. The rebate was for a laptop cooler which I bought Nov. 12 2009 at Fry’s Electronic at San Jose, CA. I have a copy of my receipt and rebate form that I originally submitted to Targus. I cant be contacted at 408-966-6956.