Twittering…

Follow me on

I'm at Backcountry.com (1678 Redstone Center Drive, Kimball Junction). http://4sq.com/9OmHSB 1 hr ago
I'm at Whole Foods (1748 West Redstone Center Dr, Park City). http://4sq.com/bvPKUI 1 hr ago
blog post: Your Baby is Ugly http://bit.ly/b0C3BH 16 hrs ago
I'm at Macey's (880 N State St, Orem). http://4sq.com/956eqt 20 hrs ago
blog post: your baby is ugly http://www.shmula.com/4177/your-baby-is-ugly 22 hrs ago
I'm at Papa Murphy's Take N Bake Pizza (190 W Center St, Orem). http://4sq.com/9A2ngE 23 hrs ago
I just became the mayor of Papa Murphy's Take N Bake Pizza on @foursquare! http://4sq.com/9A2ngE 23 hrs ago
blog post: Red Bead Experiment: Part 6 http://bit.ly/cE4Nrj 1 day ago
blog post: Red Bead Experiment: Part 6 http://bit.ly/d4YcSt 1 day ago
I'm at Salt Lake City International Airport (SLC) (776 North Terminal Dr, Salt Lake City) w/ 21 others. http://4sq.com/3zOBjz 2 days ago
I just unlocked the "Explorer" badge on @foursquare! http://4sq.com/aud4c4 2 days ago
blog post: Lean for Service Operations: Improving Healthcare http://bit.ly/9MqPrt 2 days ago
blog post: Red Bead Experiment: Part 5 http://bit.ly/bnkXWq 2 days ago
blog post: Book Review: Whaddaya Mean I Gotta Be Lean http://bit.ly/dfjXJA 2 days ago
blog post: Book Review: Whaddaya Mean I Gotta Be Lean http://bit.ly/aWFzNJ 2 days ago
blog post: Red Bead Experiment: Part 5 http://bit.ly/aA9fpf 2 days ago
blog post: Lean for Service Operations: Improving Healthcare http://bit.ly/bQI4Cv 2 days ago
I'm at Papa Murphy's Take N Bake Pizza (190 W Center St, Orem). http://4sq.com/9A2ngE 3 days ago
I'm at Super Target (175 West Center Street, Orem). http://4sq.com/cPqTEc 3 days ago
blog post: Red Bead Experiment: Part 4 http://bit.ly/cEGtqP 4 days ago
blog post: Kaizen: They Must Increase, I Must Decrease http://bit.ly/cnDAJ8 4 days ago
@alinahsu thank you – undeserved compliment and way too kind in reply to alinahsu 4 days ago
blog post: Kaizen: They Must Increase, I Must Decrease http://bit.ly/aF2TpM 4 days ago
blog post: Red Bead Experiment: Part 4 http://bit.ly/9WePHY 4 days ago
@dickc that's why #Lean for services is so important http://is.gd/eFIm7 in reply to dickc 4 days ago
blog post – Kaizen: they must increase, I must decrease http://bit.ly/cnDAJ8 #lean 5 days ago
blog post: Video: Toyota Lexus RX Factory, Cambridge, Ontario, Canada http://bit.ly/deozgE 5 days ago
blog post: Video: Toyota Lexus RX Factory, Cambridge, Ontario, Canada http://bit.ly/auOCJb 5 days ago
I'm at Backcountry.com (1678 Redstone Center Drive, Kimball Junction). http://4sq.com/9OmHSB 6 days ago
I just unlocked the "Local" badge on @foursquare! http://4sq.com/9ZjCgX 6 days ago
blog post: Control Charts http://bit.ly/dfqlBK 6 days ago
blog post: Red Bead Experiment: Part 1 http://bit.ly/cABYej 6 days ago
blog post: Red Bead Experiment: Part 2 http://bit.ly/9813V4 6 days ago
blog post: Red Bead Experiment: Part 3 http://bit.ly/beXJWc 6 days ago
blog post: Red Bead Experiment: Part 3 http://bit.ly/9ACiAz 1 week ago
.@msuster you might like this scrollable timeline of google, amazon, microsoft, and yahoo acquisitions: http://bit.ly/a0l2gs 1 week ago
need help: confused by errors on @google's rich snippets testing tool – how do I fix these errors? http://bit.ly/cOJ5PH #microformats 1 week ago
RT @SeanEllis: Perfect blog post by @cdixon to complement my recent Lean presentation on network effect rollout http://bit.ly/dlwzX1 #lean 1 week ago
@Blendtec how about this – http://is.gd/evMOP – and a tour of your facility in Orem? in reply to Blendtec 1 week ago
I'm at Skate Park (125 South 700 East, Springville). http://4sq.com/bNkl01 1 week ago
I'm at Runner's Corner. http://4sq.com/c8IJ2q 1 week ago
I'm at Deer Creek (Heber). http://4sq.com/9PRSve 1 week ago
blog post: Jeff Bezos: It is Harder to be Kind than Clever http://tinyurl.com/27mggzl 1 week ago
blog post: Run Chart http://tinyurl.com/2b3ma5h 1 week ago
I'm at Backcountry.com (1678 Redstone Center Drive, Kimball Junction). http://4sq.com/9OmHSB 1 week ago
I'm at Coffee Garden (898 South 900 East, Salt Lake City). http://4sq.com/TXWEb 1 week ago
I'm at backcountry.com. http://4sq.com/c9kHy7 1 week ago
blog post: Blendtec: Genchi Genbutsu and Visual Management http://tinyurl.com/2g88cz6 1 week ago
@leanstekel thanks, I appreciate the RT in reply to leanstekel 1 week ago
@jeremydhoinne thanks, I appreciate the RT in reply to jeremydhoinne 1 week ago
@dbosnjak thanks – I hope it is easier to read and faster load times; thanks! in reply to dbosnjak 1 week ago
blog post: Focus on the Inputs http://tinyurl.com/2856vdp 2 weeks ago
I'm at backcountry.com. http://4sq.com/c9kHy7 2 weeks ago
blog post: The Lean Startup, Video Interview, Eric Ries, Part 2 http://tinyurl.com/2c6pvfv 2 weeks ago
blog post: The Lean Startup and Customer Development http://tinyurl.com/2brf9j7 2 weeks ago
tortilla soup – awesome /cc @blendtec http://twitpic.com/2f7913 2 weeks ago
blog post: The Lean Startup, Video Interview, Eric Ries, Part 1 http://tinyurl.com/28mu3n2 2 weeks ago
I'm at Super Target (175 West Center Street, Orem). http://4sq.com/cPqTEc 2 weeks ago
blog post: Book Review: Clinical 5S for Healthcare http://tinyurl.com/2e8kf3s 2 weeks ago
ensalada (@ Bajio Mexican Grill) http://4sq.com/9R7aTn 2 weeks ago
I'm at Costco Gas Pumps. http://4sq.com/9W2kVX 2 weeks ago
I'm at Costco (835 S 700 E, Orem). http://4sq.com/99m5Nm 2 weeks ago
with the kids (@ Macey's) http://4sq.com/956eqt 2 weeks ago
blog post: reCAPTCHA: A Problem, A Solution, an Innovation http://tinyurl.com/27p8ghf 2 weeks ago
blog post: Do Not Do 5S – Yet http://tinyurl.com/2djbng6 2 weeks ago
blog post: Majority Rule in Social Networks http://tinyurl.com/2adgk6n 2 weeks ago
my follow-up to @cdixon's post on Graphs: http://bit.ly/majorityrule 2 weeks ago
I'm at farr's ice cream (1073 South 750 East, Orem). http://4sq.com/9FTYTF 2 weeks ago
day 1, no caffeine #kickthehabit 2 weeks ago
blog post: Lean Six Sigma: Elements of DEFINE http://tinyurl.com/2a2osrt 3 weeks ago
I'm at Backcountry.com (1678 Redstone Center Drive, Kimball Junction). http://4sq.com/9OmHSB 3 weeks ago
blog post: Ride the Wave, Not the Board http://tinyurl.com/2axk9qn 3 weeks ago
I'm at backcountry.com. http://4sq.com/c9kHy7 3 weeks ago
I just became the mayor of backcountry.com on @foursquare! http://4sq.com/c9kHy7 3 weeks ago
love it, Genchi Genbutsu via @vlaskovits #CustDev #LeanStartups http://ow.ly/2mvMR #Lean 3 weeks ago
I just ousted @darrell_weaver as the mayor of Dollar Tree on @foursquare! http://4sq.com/9E6nGX 3 weeks ago
I'm at Dollar Tree (Orem). http://4sq.com/9E6nGX 3 weeks ago
with the kids (@ Barnes & Noble) http://4sq.com/1JzfFM 3 weeks ago
rummikub http://twitpic.com/2cc0vg 3 weeks ago
he's snatchin your people up 3 weeks ago
I'm at Utah Valley Regional Medical Center (1034 North 500 West, Provo). http://4sq.com/avz1gI 3 weeks ago
“I have to screen-scrape his posts, paste them in Word & clear the formatting to read them" /cc @davemcclure @sgblank http://wp.me/prGQZ-1EO 3 weeks ago
my son had a seizure today; i'm worried; can't sleep #parenthood 3 weeks ago
.@davemcclure adobo, pansit, lumpia? #filipino #pinoy in reply to davemcclure 3 weeks ago
@joshu – a location based bookmarking url shortener service? #jokinglyguessingnewstartup 2010-08-02
at a wedding (@ Mormon Temple) http://4sq.com/boHiaP 2010-07-31
fed and rocked baby to sleep, but I'm wide awake – must take nap later #sleepydadcrankydad 2010-07-31
blog post: Lean and Six Sigma: PDCA and DMAIC Comparison http://tinyurl.com/24fo7g6 2010-07-31
here is a single-page timeline of acquisitions made by google, microsoft, amazon, & yahoo http://is.gd/dUzDJ /cc @arrington @om @hblodget 2010-07-31
with 6 others #uncreativebachelorparty (@ Taco Bell w/ @chadblodgett) http://4sq.com/deLQQw 2010-07-31
with six others (@ Yogurt Station) http://4sq.com/7HdGVR 2010-07-31
I just unlocked the "Adventurer" badge on @foursquare! http://4sq.com/bNieyd 2010-07-31
RT @davemcclure: "Moneyball for Startups: Investing Before & After Product/Market Fit" http://bit.ly/Moneyball4Startups #LeanStartup #lean 2010-07-30
blog post: Before Checking Email, Go To The Gemba http://tinyurl.com/2bt2eks 2010-07-30
yes, this concept is formally known as genchi genbutsu http://is.gd/dRrhH /cc @venturehacks @sgblank #lean #leanstartup in reply to venturehacks 2010-07-29
blog post: Take The Stairs http://tinyurl.com/2wdvm3b 2010-07-29
.@ericries I thought you'd enjoy this article on venture capital and overproduction http://is.gd/dOOGu #leanstartup #lean #7wastes 2010-07-28
blog post: Lean Thinking and Restaurant Operations http://tinyurl.com/29wetry 2010-07-28
cobb salad and ice cream (@ Fentons Creamery & Restaurant) http://4sq.com/4oFFYw 2010-07-28
blog post: Venture Capital and Overproduction http://tinyurl.com/3x4demq 2010-07-27
wish I was ocean size (@ Linda Mar Beach) http://4sq.com/a0QmYM 2010-07-26
blog post: Solution in Search of a Problem http://tinyurl.com/33scycn 2010-07-26
blog post: Lean is Easy to Understand, Hard to Do http://tinyurl.com/2u6xkdb 2010-07-25
blog post: Unhappy Employees Result in Unhappy Customers http://tinyurl.com/2utvp5o 2010-07-24
blog post: Genchi Genbutsu: Don’t Talk to the Inmates, Part 6 http://tinyurl.com/3af3nws 2010-07-23
I checked-in at the park city @wholefoods but didn't get anything – not many aware of promotion /cc @ericcarrera @foursquare @tristanwalker in reply to ericcarrera 2010-07-23
"I am the gatekeeper of my own destiny. I will have my glory day in the hot sun." #nacholibre 2010-07-23
KISSmetrics: A Conversion Funnel Tool That Gives Your Site A Memory – http://tcrn.ch/aibz6R by /cc @hnshah – congrats on the write-up #lean 2010-07-23
overheard at the park: "it is wise to watch the hill" #cougar #coyote #dingo #rattlesnake 2010-07-22
blog post: Genchi Genbutsu: Go and See, Part 5 http://tinyurl.com/2uby7r4 2010-07-22
cool, @twitter is building a data center here in salt lake city utah /cc @ev 2010-07-22
the lesson's from the red bead experiment are timeless #deming #lean 2010-07-21
blog post: Dear Mass Market: Promoter or Detractor http://tinyurl.com/2e4heyu 2010-07-21
with 7 others, 15 minute wait (@ Jiffy Lube) http://4sq.com/beVkTk 2010-07-21
I'm at backcountry.com. http://4sq.com/c9kHy7 2010-07-20
blog post: Shoulders of Giants: The Automatic Loom http://tinyurl.com/325seux 2010-07-20
I'm at Whole Foods (1748 West Redstone Center Dr, Park City). http://4sq.com/bvPKUI 2010-07-19
I'm at Backcountry.com (1678 Redstone Center Drive, Kimball Junction). http://4sq.com/9OmHSB 2010-07-19
blog post: Visual Management: Lawn Mower Maintenance http://tinyurl.com/2fpgt74 2010-07-19
geocaching – @shmula and his 9 kids (@ BYU) http://4sq.com/b4JLPV 2010-07-18
blog post: Lean Culture is about “How” http://tinyurl.com/32regu6 2010-07-18
wow, had massive traffic over the weekend to my #google #microsoft #amazon #yahoo mergers and acquisition timeline http://is.gd/djeQz 2010-07-18
teaching Sunday School tomorrow – lesson is based on this article: LDS.org – Ensign Article – http://bit.ly/cWzURZ #lds #mormon 2010-07-18
swimming and a picnic http://twitpic.com/269tm5 2010-07-17
I'm at Super Target (175 West Center Street, Orem). http://4sq.com/cPqTEc 2010-07-17
I'm at Dollar Tree (Orem). http://4sq.com/9E6nGX 2010-07-17
I just unlocked the "Newbie" badge on @foursquare! http://4sq.com/d73QEC 2010-07-17
blog post: The Seven Wastes of Human Resources (HR) http://tinyurl.com/2wgnkgl 2010-07-17
blog post: Suppliers, Inputs, Process, Output, Customers (SIPOC) http://tinyurl.com/3x3rc4h 2010-07-17
blog post: Genchi Genbutsu: Go and See, Part 4 http://tinyurl.com/3adspns 2010-07-16
blog post: Stakeholder Analysis http://tinyurl.com/32tbvmw 2010-07-16
blog post: Genchi Genbutsu: Go and See, Part 3 http://tinyurl.com/3633cv8 2010-07-15
blog post: Voice of the Customer (VOC) http://tinyurl.com/37jaocn 2010-07-15
.@oldspice does old spice work for Filipino Men who are not as muscular or manly as you? Will it work for a manchild? 2010-07-14
blog post: Lean Six Sigma: The DMAIC Framework http://tinyurl.com/2w5kkul 2010-07-14
blog post: Lean Six Sigma: Plan-Do-Check-Act (PDCA) and A3 http://tinyurl.com/33ylgxm 2010-07-14
@curiouscat_com thanks for the correction – just fixed it. as for the "socket" error – i'll have to look into that. thanks again! in reply to curiouscat_com 2010-07-14
blog post: A Grave Error: Arlington National Cemetary Quality Problems http://tinyurl.com/2voeyce 2010-07-13
blog post: Affinity Diagram http://tinyurl.com/3an8g7v 2010-07-13
blog post: Air Pillows, Puffy Cushion, Void Fill: Solution to a Symptom http://tinyurl.com/33szgak 2010-07-12
blog post: Critical to Quality (CTQ) http://tinyurl.com/33wqjc3 2010-07-12
blog post: Material Informs Form: The Apple, iPhone 4 http://tinyurl.com/2v7exyb 2010-07-11
blog post: Occupational Safety, Working in a Warehouse http://tinyurl.com/363n6yo 2010-07-11
.@jowyang interesting draggable timeline of Google, Amazon, Microsoft, and Amazon acquisitions on one page: http://bit.ly/a0l2gs 2010-07-11
blog post: Waste Hides in Plain Sight http://tinyurl.com/37e7avk 2010-07-10
blog post: Overdoing Visual Management http://tinyurl.com/35fjxa8 2010-07-09
LeBron James should pick the Harlem Globetrotters 2010-07-09
blog post: The Twilight Saga: Eclipse, A Queueing Perspective http://tinyurl.com/3azsfd5 2010-07-08
blog post: Safety, Quality, Genchi Genbutsu http://tinyurl.com/3xjn492 2010-07-08
.@seandem I updated the #google #microsoft #yahoo #amazon acquisition timeline: http://bit.ly/aNg58E – M&A activity since 1995 2010-07-07
blog post: Lean and Six Sigma: A Common History http://tinyurl.com/2w8ya52 2010-07-07
tip @techmeme http://bit.ly/dt86zD "google, amazon, yahoo, microsoft acquisitions on one page since 1995 (draggable timeline)" 2010-07-07
blog post: Google, Microsoft, Yahoo, Amazon Acquisitions http://tinyurl.com/35pn6s2 2010-07-06
Amazon, Yahoo, Microsoft, Google Acquisitions | shmula http://bit.ly/bC20El 2010-07-06
blog post: Lean or Six Sigma? http://tinyurl.com/3yytsak 2010-07-06
blog post: Lean Consumption: A Summary http://tinyurl.com/3ycc5rw 2010-07-05
blog post: Lean Consumption: Continually Aggregate Solutions http://tinyurl.com/32ptxr6 2010-07-04
"Clinical 5S For Healthcare" – good book so far: http://amzn.to/bM02ya #Lean – Thanks for the free book – recommended! 2010-07-03
windows 7 #fail iTunes 9 does not detect #iPhone – oh, oh. 2010-07-03
.@Ddawg05 [(mom + Suzie) = moozie] #motherinlaw #garlic #hollister #montereybayaquarium #fish in reply to Ddawg05 2010-07-03
blog post: Cost of Poor Quality: How to Speak to an Accountant http://tinyurl.com/39q3lka 2010-07-03
blog post: Lean Consumption: Provide What, Where, and When it is Wanted http://tinyurl.com/3yvoo9g 2010-07-02
blog post: The CEO Drives the Brand and the Culture http://tinyurl.com/2v8zya6 2010-07-01
blog post: Lean Consumption: Provide What is Wanted Where it is Wanted http://tinyurl.com/2wqd6wt 2010-07-01
#Lean for Service Operations (Lean Consumption): Provide What is Wanted, Exactly Where it is Wanted – http://bit.ly/bgObLn #Groupon 2010-07-01
blog post: Lean Consumption: Provide Exactly What the Customer Wants http://tinyurl.com/39oqy49 2010-06-30
blog post: Lean Consumption: Don’t Waste the Customer’s Time http://tinyurl.com/22o49jg 2010-06-29
blog post: Using 5 Whys to Write Customer Support Help Pages http://tinyurl.com/296rxam 2010-06-28
blog post: Bathroom Cleanliness as Indicator of Company Conditions http://tinyurl.com/23ohnjk 2010-06-27
watching the dewtour skate open – 4 of the top 5 skaters are from brazil, wow 2010-06-26
blog post: Genchi Genbutsu: Go and See, Part 2 http://tinyurl.com/37qf7pp 2010-06-26
blog post: Process Improvement as Entropy Management http://tinyurl.com/37k3lmx 2010-06-25
motocross http://twitpic.com/1zq67r 2010-06-25
blog post: iPhone 4, iOS 4.0: Scare Away The Customer http://tinyurl.com/3x5yfn5 2010-06-24
blog post: Lean Consumption: Solve the Customer’s Problem Completely http://tinyurl.com/386rw9v 2010-06-24
blog post: Lean Consumption: An Introduction http://tinyurl.com/39hs8zy 2010-06-23
.@seandem here's a list of google, amazon, microsoft, & yahoo acquisitions (not updated though, but will be soon): http://goo.gl/uz8Z 2010-06-23
blog post: Lean Practitioners at an Ivory Tower http://tinyurl.com/2u5756t 2010-06-22
if you'd like to write a guest post on http://www.shmula.com, ping me. #lean #leanstartup #toc #designthinking #servicedesign 2010-06-22
blog post: Confusing Hospital Visual Management http://tinyurl.com/37ndfwn 2010-06-21
blog post: Reconciling Lean and The Theory of Constraints http://tinyurl.com/2va332y 2010-06-20
@leanstekel thanks much – would love your input & perspective also #lean #gemba #genchigenbutsu in reply to leanstekel 2010-06-19
blog post: Genchi Genbutsu: Go and See, Part 1 http://tinyurl.com/2v5woxm 2010-06-19
blog post: Lean Thinking: The Fundamentals http://tinyurl.com/2ucd7h3 2010-06-18
blog post: The Theory of Constraints: The Fundamentals http://tinyurl.com/327esvv 2010-06-17
blog post: Case Study: Improving Sealy, Matress and Bedding Products http://tinyurl.com/2woldrt 2010-06-16
blog post: Visual Management Principle: In a Glance http://tinyurl.com/2ukgrlx 2010-06-15
blog post: Implementing Checklists: Centralized or Decentralized http://tinyurl.com/3xdpqna 2010-06-14
the smarter you are, the simpler your tools should get: http://is.gd/cPhZd #checklist #lean 2010-06-14
blog post: Case Study: Improving a Medical Device Manufacturer http://tinyurl.com/34cjaz2 2010-06-14
@bjfogg can you share a picture of your stand-up desk + treadmill? in reply to bjfogg 2010-06-13
blog post: Visual Management Principle: There Must be a Standard http://tinyurl.com/34yvnjj 2010-06-13
blog post: Oil Spill, My Home http://tinyurl.com/32dcnon 2010-06-12
blog post: Positive Variance and Standard Work http://tinyurl.com/34u7vpx 2010-06-12
positive variance: not all variation is negative – http://is.gd/cLuhS #lean 2010-06-11
blog post: Case Study: Improving the Automotive Aftermarket http://tinyurl.com/3axlk4a 2010-06-10
.@earth2travis as a design thinker, you'll enjoy this: http://is.gd/cJFsa in reply to earth2travis 2010-06-10
blog post: Visual Management Principle: Make it Obvious http://tinyurl.com/39uvrxw 2010-06-09
blog post: Ring Fence Operational Improvement http://tinyurl.com/2ue8jfc 2010-06-08
at the court house, going to finalize the #adoption of our baby girl norah http://twitpic.com/1ut569 2010-06-07
blog post: Visual Management Principle: Make Problems Visible http://tinyurl.com/2wxajhk 2010-06-07
blog post: Everyday Poka-Yoke: Door Knob Safety http://tinyurl.com/35s35vp 2010-06-06
@jowyang you missed a critical step: fail fast, Learn, then go again #lean in reply to jowyang 2010-06-05
blog post: Role of Lean Thinking in Private Equity http://tinyurl.com/2wr9sh5 2010-06-05
blog post: The Seven Wastes of Product Development http://tinyurl.com/38v6c5n 2010-06-04
.@hnshah the Toyota A3 approach is, what looks like, you're trying to arrive at: http://www.shmula.com/363/the-toyota-a3-report in reply to hnshah 2010-06-03
after many request, i've made this Toyota A3 downloadable as a PDF: http://www.shmula.com/363/the-toyota-a3-report #lean #a3 #pdca 2010-06-03
whoa, my article http://goo.gl/HMVs, is syllabus material at Darden School of Business at The University of Virginia #lean #toc 2010-06-03
@LeanBlog I don't use "deadly" because it makes an important #lean concept watered-down; learning to see is important: http://is.gd/cB3X2 in reply to LeanBlog 2010-06-03
blog post: Corporate Renewal, Waste, and Turnaround http://tinyurl.com/35leurk 2010-06-03
blog post: The Seven Wastes of Medical Billing http://tinyurl.com/3a2afc4 2010-06-02
blog post: Software Development is Queue Management http://tinyurl.com/39d2k72 2010-06-01
@LeanBlog yes, common logical fallacy called "the straw man" – mischaracterize a thing & then destroy the mischaracterization in reply to LeanBlog 2010-06-01
@LeanBlog yes, that's a common George Group (acquired by Accenture) argument too; convenient, but not accurate #lean in reply to LeanBlog 2010-05-31
practice over theory: “@LeanBlog: 2 new data points today, being a major university professor doesn't mean you necessarily understand #lean �� 2010-05-31
Integrity First, Service Before Self, Excellence in All We Do #USAF 2010-05-31
blog post: A Fulfillment Center is a Queueing System http://tinyurl.com/3y82253 2010-05-30
wachutalkinbout willis? RIP Gary Coleman #arnold #differentstrokes 2010-05-28
in #lean "what were the conditions that led to the defect" is the bias, NOT "who did it" – respect for the human is the overarching mindset 2010-05-28
blog post: Lean and Theory of Constraints – either/or? http://tinyurl.com/357nmza 2010-05-28
http://goo.gl/ENZQ RT: @leanblog @uservoice @hardaway not about shiny objects, most features, but who understands the customer #lean 2010-05-27
anyone applying lean principles to online ad operations? 2010-05-27
blog post: Sears Service Customer Experience, Part 3 http://tinyurl.com/3x4kfzs 2010-05-27
blog post: The Seven Wastes of Paid Search Marketing http://tinyurl.com/2vbjmc7 2010-05-26
@scottmckain thanks – i'm interested in improvement, not bad-mouthing brands; i'd be interested to hear from you on how sears could improve in reply to scottmckain 2010-05-25
@scottmckain good point; given no "help", "serve" conferences, how would you tackle this? http://goo.gl/vk9f #lean #customerservice #sears in reply to scottmckain 2010-05-25
blog post: Sears Service Customer Experience, Part 2 http://tinyurl.com/2v7nra4 2010-05-25
over 5 years later & my job interview with google still gets a lot of traffic: http://www.shmula.com/31/my-interview-job-offer-from-google 2010-05-25
@PG_Rule ideas on how to expose "abnormal" in software development for geographically spread teams? in reply to PG_Rule 2010-05-24
.@PG_Rule yes, but first "normal" must be known & abnormal exposed through visual management before andon can work #lean in reply to PG_Rule 2010-05-24
blog post: The Seven Wastes of Affiliate Marketing http://tinyurl.com/39zgh27 2010-05-24
RT: @LeanBlog – Podcast #91 Dr. Stephen Covey on Respect for People & #Lean http://lnbg.us/1IZ 2010-05-24
blog post: Motivation Matters http://tinyurl.com/24nssa9 2010-05-23
hey, @danielpink, thoughts on this? http://is.gd/clWEv #motivation 2010-05-23
.@ariegoldshlager @jabaldaia you might like my response then http://is.gd/cl3T2 #lean in reply to ariegoldshlager 2010-05-22
@jowyang thoughts on how Sears might respond to this post? http://tinyurl.com/2w2cg44 #sears #service #fail 2010-05-21
blog post: The Seven Wastes of Contact (Call) Centers http://tinyurl.com/32gz9ox 2010-05-21
blog post: Sears Service Customer Experience, Part 1 http://tinyurl.com/2w2cg44 2010-05-21
values misaligned: i wonder if this partnership between tesla and toyota will work – http://is.gd/cicyb – I hope so #lean #nummi 2010-05-21
.@Schwarzenegger @TeslaMotors and @Toyota announce partnership http://bit.ly/9zPNWI #lean 2010-05-21
blog post: Queue Shapes, Culturally Influenced http://tinyurl.com/3abpjzz 2010-05-20
blog post: Customer Experience, Kano, Basics, and Shiny Objects http://tinyurl.com/354mq75 2010-05-19
blog post: Visual Management Eliminates Barriers to Sales http://tinyurl.com/355czp4 2010-05-18
blog post: The Seven Wastes and the Office http://tinyurl.com/3adq9ay 2010-05-17
blog post: The Seven Wastes and Environmental Impact http://tinyurl.com/3ayqqrb 2010-05-16
planted a tree & mulched. unrelated: I'm smellier & dirtier than normal today. 2010-05-15
blog post: The Seven Wastes of Software Engineering http://tinyurl.com/39nqanz 2010-05-14
http://www.shmula.com/advertise – just updated my Advertise page – gotta pay for my children's braces somehow 2010-05-12
blog post: Stand in a Circle, 5 Whys, and a Call Center http://tinyurl.com/39k7z3k 2010-05-11
http://goo.gl/umGe Stand in a Circle, 5 Whys, & a Call Center #lean 2010-05-11
blog post: Customer Impact From Poor Visual Management http://tinyurl.com/37oomdj 2010-05-10
http://goo.gl/LXkp customer impact from poor visual management, mexican food edition #lean #5whys 2010-05-10
Where can I buy Deming's Read Bead Game? #deming #lean #redbead 2010-05-10
waste of overproduction: "building products nobody wants is a preventable condition" @ericries http://klck.me/Alo #leanstartup /via @hnshah 2010-05-09
made crepes for mother's day, but turned out more like tortillas; dang, at least the ninos will enjoy them #mama #mothersday 2010-05-09
blog post: Overproduction: 7 Wastes, An Environmental Perspective http://tinyurl.com/3a49mlb 2010-05-07
got any examples of lean principles being applied to IT Infrastructure? #leanstartup #lean 2010-05-06
"The way that leaders treat employees is the way that employees will treat customers" – Ken Blanchard #quote /via @Ignite_Success 2010-05-06
whoa – iphone autocorrected "get" to "fat". unrelated: I really feel like eating spam, eggs, and rice right now. 2010-05-06
blog post: A Delightful and Fun Supply Chain? http://tinyurl.com/3y2ujn2 2010-05-05
blog post: Some Growth is not Visible http://tinyurl.com/36jh3hf 2010-05-05
blog post: Precision, Accuracy, Measurement System http://tinyurl.com/39uo53m 2010-05-03
blog post: 5 Whys for Entrepreneurs http://tinyurl.com/36cfyah 2010-05-02
blog post: Process Control and Luck http://tinyurl.com/35snkhw 2010-04-30
@ericries nice article – have you read this one on Jeff Bezos applying the 5 whys? http://bit.ly/424OLr in reply to ericries 2010-04-30
about to facilitate a kaizen event with our receiving fulfillment team – stoked http://twitpic.com/1jf3g6 2010-04-29
blog post: Visual Indicators of Quality http://tinyurl.com/32qfqss 2010-04-29
Lessons from "Lean Startups" – a free webinar at Lean.org: http://bit.ly/cFW1WA #leanstartup #lean 2010-04-28
blog post: Brainstorming: How To Use The Issue Tree http://tinyurl.com/2u5n4xw 2010-04-26
blog post: No Standard, Then No Kaizen http://tinyurl.com/3y8ml72 2010-04-23
http://bit.ly/cnWEHr where there is no standard, there is no kaizen #lean 2010-04-23
blog post: High Yield, Low Maintenance http://tinyurl.com/2ad254s 2010-04-22
don't know wachu got, 'till it's gone: dishwasher is broken #paperplate #plasticutensils #spork http://twitpic.com/1hg7qw 2010-04-22
Institutions will try to preserve the problem to which they are the solution. -Clay Shirky /via @joegerstandt 2010-04-21
blog post: Kanban, Flow, Pull and Crying Babies http://tinyurl.com/y2e4l2j 2010-04-19
blog post: Everyday Poka-Yoke: Preventing Theft http://tinyurl.com/yyksycg 2010-04-16
http://bit.ly/d7LaEd everyday poka-yoke: preventing theft #lean #pokayoke 2010-04-16
blog post: Flowchart Fun: McDonald’s Nutrition Facts http://tinyurl.com/y3ql6f7 2010-04-15
http://bit.ly/ahH7aJ Flowchart Fun: McDonald's Calorie and Fat 2010-04-14
http://bit.ly/bMb5vb defining corporate culture – it's about what is present but also about what is absent #leadership #culture 2010-04-14
blog post: The Law of http://tinyurl.com/y9aynbw 2010-04-09
@krianbalma all the best with the new gig – where to? in reply to krianbalma 2010-04-09
@zen_habits what about non-value-added tasks that are needed under the current conditions? http://bit.ly/9vwl8F in reply to zen_habits 2010-04-09
blog post: Child Adoption, Queueing, and Waste (Muda) http://tinyurl.com/y8wdjyd 2010-04-08
http://bit.ly/9vwl8F child adoption, queueing, and waste (muda) #lean 2010-04-08
it's no surprise that the apple ipad supply chain mirrors the apple iphone supple chain http://bit.ly/tSZ6N 2010-04-08
yes – a lean principle indeed: "test features manually before they are engineered." @ventilla http://bit.ly/bVAVu6 /via @ericries 2010-04-02
blog post: Visualizing Decision Making Complexity http://tinyurl.com/ydmu5xx 2010-04-02
blog post: A Bracket is a Queue http://tinyurl.com/yh9p5vf 2010-04-01
http://bit.ly/bALWBJ NCAA Bracket is a Queue #queueingtheory 2010-04-01
awesome time at @backcountrycom non-conveyable facility; great people here, ready, willing, & want to make things better for the customer 2010-03-31
blog post: Yvon Chouinard, Lean Thinking, 5 Whys http://tinyurl.com/yj895tw 2010-03-31
http://bit.ly/97V6n1 Yvone Chouinard, lean thinker, Patagonia founder 2010-03-31
http://goo.gl/8StJ @flowingdata thoughts on @snoopdogg 2010-03-30
blog post: Same Process, Different Context http://tinyurl.com/yfcfmsu 2010-03-26
you fall, you get back up http://twitpic.com/186m33 2010-03-12
blog post: A Mindless Worker is a Happy Worker http://tinyurl.com/yhfclzf 2010-03-08
.@flowingdata http://goo.gl/w1c2 chewing a donut 30 times versus 1 time: object is still a donut, there has to be a qualitative difference in reply to flowingdata 2010-03-08
.@flowingdata do you agree with this chart showing inverse relationship between being over weight and chews per bite? http://goo.gl/w1c2 2010-03-08
@flowchainsensei bob marshall – your consultant-speak is confusing; not sure you could explain your own tweet in reply to flowchainsensei 2010-03-08
@flinchbaugh @flowchainsensei – I disagree: creating humane software is not the responsibility of the customer – it's ours #lean @azaaza in reply to flinchbaugh 2010-03-07
blog post: How to Add Value http://tinyurl.com/y9v5kbm 2010-03-07
http://goo.gl/goYB 34 ways to add value #lean #employment #career #skills 2010-03-07
"In truth, immediately didn’t understand the essence. After re-reading all at once became clear dear" – wisdom of everyday SPAM #spam #inbox 2010-03-07
i second that: "I would have to say that the vast majority of jelly belly's are nasty" /via @chadblodgett 2010-03-07
.@flinchbaugh Toyoda said it himself: chasing growth beyond the development of his people; and, a quality czar? 2010-03-05
I'm thrilled that Sully (Captain Sullenberger) gave such public support for #Lean in his #HIMSS10 speech yesterday /via @LeanBlog 2010-03-05
my brother: "the Toyota brake design would do well at nascar". joking aside, Toyota didn't live the values they helped to invent #lean 2010-03-05
blog post: Gretchen Rubin – Part II http://tinyurl.com/yawu398 2010-03-05
blog post: Gretchen Rubin – Part I http://tinyurl.com/ygqgrzl 2010-03-04
.@timeback lantech misses the point: "watch the work" is akin to managing by walking around – both miss the point – goal is to gain empathy in reply to timeback 2010-03-04
amazing visualization /via @thrivebetter snake oil gone wild – http://goo.gl/D8xQ – weight loss & a cure for about everything 2010-02-28
If the people do not feel happy & cannot be made to feel happy, that company does not deserve to exist -Ishikawa /via @jchyip 2010-02-28
many products & services are infected with featuritis; the cure? subtraction that helps the customer feel like a superstar, successful 2010-02-27
celebrated black history month at BYU; we go every year – no picture of Tiger Woods this year on the wall of African American role models 2010-02-27
son: "I hope there are no monsters in your car." me: "no monsters, just a lot garbage." 2010-02-27
worst.shower.ever – someone used all the hot water #coldshower #ice #shock #hypothermia #goosebumps #H2O 2010-02-26
Larry King: "Do you blame the engineers?" Akio Toyoda: "I blame myself." Strong. /via @matthewemay 2010-02-25
.@krianbalma that would be a good question for Jason Fried here: http://bit.ly/94ewsB in reply to krianbalma 2010-02-25
we never run away from our problems or pretend we don't notice them – Akio Toyoda #lean #respectforpeople #humane 2010-02-24
all of a sudden, itunes won't launch on windows 7 – can anybody help? it worked a few days ago and nothing has changed since then. 2010-02-24
congratulations to @stilenius, new vp of commerce at google 2010-02-22
.@innovate http://bit.ly/94ewsB – Ask Jason Fried your questions #in #lean @37signals @JasonFried #design 2010-02-20
.@kfinkjensen here is the interview post with @jasonfried http://tinyurl.com/yhduvgp of @37signals 2010-02-19
blog post: Less is Less with Jason Fried http://tinyurl.com/yhduvgp 2010-02-18
http://bit.ly/94ewsB – Ask Jason Fried your questions #in #lean @37signals @JasonFried #design 2010-02-18
whoa – iPhone autocorrected "for sure" to "foshizzle". unrelated: when is my boy @snoopdogg coming back to Utah? 2010-02-18
Double McTwist 1260 2010-02-18
men's figure skating has a mardi gras / bourbon street theme. unrelated: has anyone seen my tight stretchy pants? #manchild #olympics 2010-02-18
learning #jCarousel and #jQuery – great stuff 2010-02-17
men's figure skating is a bit creepy #unclerico #manchild #nacholibre 2010-02-17
some 311 & digable planets while doing dishes & washing baby bottles – gotta balance the rough and soft sides of me 2010-02-16
.@innovate is amazon or apple innovative? investigate the level of #lean or #sixsigma that are at those organizations, you'll be surprised in reply to innovate 2010-02-16
will be interviewing @jasonfried on @shmula soon – on customer development, lean thinking, subtraction, & new @37signals book #rework 2010-02-16
.@TimALeanJourney @flinchbaugh @leanblog yes, discrete event simulation is not perfect but could have predicted the chance of this happening in reply to TimALeanJourney 2010-02-14
@flinchbaugh @leanblog @timaleanjourney yes on F=MA on solids; liquid as padding could be innovative here – accelerating in same direction in reply to flinchbaugh 2010-02-14
.@LeanBlog @flinchbaugh @timaleanjourney I've never gone 90 mph on ice, but engineering I know: exposed metal columns after a tight curve? in reply to LeanBlog 2010-02-14
.@leanstekel near-sightedness: theory of constraints is about flow, agnostic of material – physical, information, or monetary – flow. in reply to leanstekel 2010-02-14
.@LeanBlog @flinchbaugh @timaleanjourney I wonder what impact test will show on bare metal vs padding thickness needed to prevent death in reply to LeanBlog 2010-02-14
listening to luscious jackson & remembering beastie boys' store on telegraph avenue, X-Large: those were great days & I was so young then 2010-02-14
.@marciamarcia of unterest: the author of "the happiness project" @gretchenrubin is taking questions here: http://tinyurl.com/yeyqnrt in reply to marciamarcia 2010-02-12
.@MarkOOakes the author of "the happiness project" is taking questions here: http://tinyurl.com/yeyqnrt in reply to MarkOOakes 2010-02-12
$GSK CEO, Andrew Witty, is trying to make a difference – refreshing: http://tinyurl.com/yhuc9pr #gemba 2010-02-12
blog post: Nothing Else You Need To Do http://tinyurl.com/yf9fua9 2010-02-10
blog post: Ask Gretchen Rubin: The Happiness Interview http://tinyurl.com/yeyqnrt 2010-02-10
.@zen_habits interview with @gretchenrubin on the happiness project – ask her a question: http://bit.ly/d7w5Tz 2010-02-10
go to http://bit.ly/d7w5Tz to ask @gretchenrubin a question – ask her something about the happiness project #happy #happinessproject 2010-02-10
today had over 1000 visitors to this old, random post on wisdom teeth removal – crazy – http://mee.bo/dm6YJH #dentist #wisdomteeth 2010-02-09
.@chrisbrogan @brooklynhilary @davesaunders in 50 years, it'll be cool to have jayz play the halftime show #superbowl in reply to chrisbrogan 2010-02-08
.@LeanBlog irony: "say no to sloganeering" is a slogan in reply to LeanBlog 2010-02-07
taxes, done. baby, asleep. 2010-02-07
.@jbernoff here is bezos demonstrating root cause analysis (5 whys) – learn, no pointing fingers, why not who: http://bit.ly/424OLr in reply to jbernoff 2010-02-06
this #superbowl isn't about football, but about lifting the spirit of new orleans #saints #colts #superbowlads #football 2010-02-06
RT: what's your excuse today? http://is.gd/7Pftk /via @thrivebetter 2010-02-06
got back from the used book store – that's the one place I hope will never be replaced by bits & bytes #oldschool 2010-02-05
blog post: Cost Savings for a Fortune 500 Company http://tinyurl.com/yhqnk5d 2010-02-04
many requests to advertise on http://www.shmula.com – auto insurance & weight loss – why? #insurance #weightloss #suppressant #appetite 2010-02-03
just dial "0" ("zero") http://bit.ly/9NZ0Hn 2010-02-03
"wrong things righter" or "right things wronger" – what say ye? 2010-02-02
"expensive metabolism" describes my children accurately 2010-02-02
my Obama "yes we can" PowerPoint deck is super popular on slideshare right now – funny – http://is.gd/7sjwz 2010-02-01
physiological one-piece flow: eat one, poo one. #lean 2010-02-01
blog post: Freedom within Framework http://tinyurl.com/yfhulk9 2010-01-29
in the gemba http://bit.ly/9Fyr2e 2010-01-29
square shaped oatmeal cookies – messed up but they are tasty http://twitpic.com/108rx1 2010-01-29
blog post: In Their Natural Environment http://tinyurl.com/y95288w 2010-01-28
blog post: Staring at Acoustic Ceiling Tiles http://tinyurl.com/yfa388k 2010-01-25
Queueing in the Emergency Room (ER) http://bit.ly/85w9mh 2010-01-24
you don't like your diaper changed & I don't like to change poopies at 3AM; 53 days old, you're yelling at me: can't we agree to disagree? 2010-01-22
.@pkedrosky here's an article on queueing theory & the emergency room, showing hospitals that post live er wait times http://bit.ly/85w9mh in reply to pkedrosky 2010-01-22
blog post: Emergency Room (ER) Wait Times http://tinyurl.com/ya7oxyj 2010-01-21
blog post: Lean Thinking and the Amazon Kindle http://tinyurl.com/ye8e47e 2010-01-21
Jeff Bezos demonstrates the 5-why exercise http://bit.ly/424OLr #in #lean #leanstartup 2010-01-20
.@davemcclure @ericries amen: http://goo.gl/YBjc – most investors have not spent time in the Gemba #lean #leanstartup 2010-01-20
.@billgates – welcome! 2010-01-20
Toyota is an orphaned mother: organizations practicing #lean think they invented it – that's OK – ownership is the intention #leanstartup 2010-01-19
Awesome – What if Martin Luther King used Twitter: http://is.gd/6wSyA 2010-01-18
the assembly line & slaughter houses, airplane manufacturing & medicine: other examples of to-be-innovations adopted from other industries? 2010-01-17
deconstructing the supply chain of the Kindle & Google Nexus One, similar to my iPhone supply chain post http://bit.ly/tSZ6N #in #kindle 2010-01-16
eyes tired, feeding the baby, watching CNN 2010-01-15
.@BSlobodow here's a new response to an old tweet: I mapped the iPhone Supply Chain – http://bit.ly/tSZ6N in reply to BSlobodow 2010-01-13
.@timeback quick research – lean practitioners in action sports retail: Burton, DC Shoes, Channel Islands, Arc'Teryx, Patagonia, Columbia in reply to timeback 2010-01-09
at daughter & son's basketball game: team sports is such a great & practical way to learn leadership & followership 2010-01-09
.@LeanBlog did you give atul gawande a copy of your book, "lean hospitals"? in reply to LeanBlog 2010-01-08
which suppliers in outdoor & action sports market (hard goods & soft goods) practice the principles of lean thinking (lean manufacturing)? 2010-01-06
.@LeanBlog excellent interview with Atul Gawande on @npr about Checklists – medicine is catching-up & #Lean is going to play a big part in reply to LeanBlog 2010-01-06
.@tom_peters please check out "Lean Hospitals" – a wonderful book by my good friend Mark Graban (@leanblog) #lean in reply to tom_peters 2010-01-05
.@tom_peters "smart" is the problem: without humility, a simple tool like checklists (from Lean Thinking) seems simplistic though effective in reply to tom_peters 2010-01-05
lazily watching Intervention on A&E. unreleted: can someone please take these doritos away from me! 2010-01-05
.@hnshah @ericries @timothyfitz here's an interview with Mary poppendieck on lean for software you might enjoy http://bit.ly/2n82hO #lean in reply to hnshah 2010-01-05
.@kissmetrics @hnshah here's an interview with @azaaza, Jef's son, that might interest you: http://bit.ly/1uCGE in reply to KISSmetrics 2010-01-05
@LeanBlog a real priority line would be a multi-server queue with fewer validation steps; the DFW approach is a play on queueing psychology in reply to LeanBlog 2010-01-04
.@KevinMSmith another perspective on starting with the customer and working backwards http://bit.ly/wwrO #bezos #lean in reply to KevinMSmith 2010-01-03
.@jasecoop here's an article I wrote that has gained popularity within the service design world http://bit.ly/9cosn #servicedesign #lean in reply to jasecoop 2010-01-02
@wimrampen @designthinkers your article is a lot like this: http://bit.ly/9cosn in reply to wimrampen 2010-01-02
"respect for the human" is what I learned at toyota, but outsiders use "people" instead: the difference is subtle, but very important. 2010-01-01
.@sacca happy poo, dear http://twitpic.com/w7zat 2010-01-01
Process = Discipline is in the set of {Innovation} http://tinyurl.com/yzoqza9 /via @ericries 2009-12-31
.@bhc3 @chuckfrey what is not well-known is the influence Toyota & Lean has been on Bezos & Amazon http://bit.ly/424OLr – hugely influential in reply to bhc3 2009-12-30
.@flinchbaugh honored & humbled to be considered in your best of 2009 blog posts http://bit.ly/7FKRZt 2009-12-29
vivaldi on a sunday afternoon 2009-12-27
just saw avatar 3D: three thumbs up 2009-12-27
RT: If all consumer products were as reliable & reusable as trash cans we would have a lot less trash #irony /via @johnmaeda #lean 2009-12-26
i just said "double redundancy" in a sentence on Christmas night, while talking with my wife, while she was feeding the baby #blackswan 2009-12-26
craved greasy spoon on Christmas Eve – went to Denny's. Me: "you're open?". Denny's: "Dood, no holiday will close us down!" 2009-12-26
wow, my former boss at @eBay is now the COO at @rackspace – congratulations! http://is.gd/5xTi0 2009-12-23
@bhc3 Toyota implements 1 milion employee ideas per year: a culture built on lean thinking is an innovative one #lean #toyota #innovate in reply to bhc3 2009-12-22
eyes are burning: need. to. sleep. 2009-12-22
for your holiday reading pleasure – a huge series on queueing theory: http://is.gd/5wB2a 2009-12-21
wow, my barack obama "yes we can" powerpoint deck parody is the most talked about document on slideshare http://is.gd/5vt9s 2009-12-21
me, baby, 1:50 am mst, burp, burp http://twitpic.com/u5cc5 2009-12-19
If more companies adopted common-sense accounting or lean accounting, we'd have better managed companies and fewer failures #lean 2009-12-19
my 6-part interview with tony hsieh, CEO of @zappos: http://bit.ly/13tq0 2009-12-17
Here's my 5-part series interview with Lean Thinker and Head of User Experience at Mozilla, Aza Raskin (@azaaza): http://bit.ly/1uCGE 2009-12-17
@TigerDirectcom good deals, but terrible experience with customer service. one word: nightmare. 2009-12-15
lean thinking plays a big role in the development of the amazon kindle http://bit.ly/4RPMuM 2009-12-12
everyday poka-yoke #mistake proof #Toyota #lean http://twitpic.com/stfvv 2009-12-09
don't think I bought pants with holes premade – got this hole the old fashioned way – I'm not glamrock on purpose http://twitpic.com/slhuo 2009-12-08
liquid gold = baby formula: someone needs to start a commodity exchange on these super expensive goods #enfamil #similac #lalecheleague 2009-12-05
@flinchbaugh @leanblog a litmus test: let a 16 yr old see if design & labels were instructive enough by itself, what would they say & do? in reply to flinchbaugh 2009-12-04
strange hospital advertisement: "Dr. James Wendell – an OBGYN You Should Know. Call Him Today" #weird 2009-12-03
confusing hospital visual management http://twitpic.com/rxjjy 2009-12-03
spending the night at the hospital with the new baby & can't figure out how to make this bed decline #backpain http://twitpic.com/rxhi6 2009-12-03
sleeping at the hospital tonight with the baby & i can't figure out how to make this bed decline #backache #fail http://twitpic.com/rxhi7 2009-12-03
listen to customer service – findings there can tell us much about the overall health of a company & it's products & services #lean 2009-12-02
saw at hospital enroute to maternity room, biohazard sign on floor, image doesn't build confidence – need #lean http://twitpic.com/rph6f 2009-12-01
another blessing through adoption – 7 lbs even: http://twitpic.com/rmdnq 2009-11-30
hilarious cereal flowchart: http://is.gd/57t72 2009-11-30
Sync your files online and across computers with @Dropbox. 2GB account is free! http://bit.ly/30XfXp 2009-11-30
@TimALeanJourney sounds like this article I wrote last year http://bit.ly/17Bsx in reply to TimALeanJourney 2009-11-30
just told my 3 boys "no lightsabers at the breakfast table" #yoda #r2d2 #chewbacca #lightsaber #anakin #starwars 2009-11-26
Kanban Family Job Chart: http://bit.ly/7DIkhj 2009-11-26
@timeback no – the job is to clean the inside of the car – my car is so old that it's not really worth washing… in reply to timeback 2009-11-25
blog post: Kanban Family Job Chart http://tinyurl.com/yfhnqbv 2009-11-25
wishing I were the chairman of kitchen stadium #food #ironchef 2009-11-25
a humble open letter from @krianbalma & @zappos: http://bit.ly/F0GNe 2009-11-25
blog post: Extraordinary Response http://tinyurl.com/ygqvtvm 2009-11-24
RT @alshalloway: paradigm shifts are accomplished by looking at familiar differently 2009-11-24
@johnmaeda yes and no: lean thinking teaches us that slow is precisely slow because of waste; remove the waste, then velocity increases in reply to johnmaeda 2009-11-23
blog post: Complacency, Urgency, and Change http://tinyurl.com/yc85u8c 2009-11-22
the blind side – wow, 2.5 thumbs up! 2009-11-22
RT @rcinstitute fear leads to war; love leads to creation 2009-11-21
spoiler alert: I'm going to see blind side later today, I have a feeling it's about adoption 2009-11-21
tried to go on a bike ride, too cold, so now on treadmill 2009-11-21
I'm really tired today. Unrelated: I went to bed around 1 AM last night. 2009-11-20
… @ericries I wasn't there, but I heard last night's presentation at MIT was awesome – nice work! #lean 2009-11-20
headhunter contacted me – Comscore, VP Survey Process Efficiency & Productivity, Toronto / Lean is a required job skill – Lean is spreading! 2009-11-20
RT @leanblog: #leanstartup waste = meetings w/no decisions, documents that aren't read, building product that nobody wants #MIT #lean 2009-11-20
RT @leanblog: #leanstartup #lean in any lean setting – it's all about customer value – effectiveness over efficiency! 2009-11-20
blog post: Shining Metal Pointing Direction http://tinyurl.com/yzf98g9 2009-11-19
Be Everybody, But Nobody to the Customer http://tinyurl.com/yjcxgfd 2009-11-17
I'm really loving @dropbox http://is.gd/4XhAh 2009-11-17
blog post: Homogeneous Innovation http://tinyurl.com/yjcxgfd 2009-11-17
learning from animals: all aggression is fear-based. 2009-11-17
crowdsourcing definitions – in 140 characters or less: what is operational excellence? 2009-11-17
driving a minivan keeps me grounded 2009-11-16
frustration-free packaging: where are you? http://twitpic.com/ppl8a 2009-11-16
on animal planet, lady receives 16 viles of anti-venom, $2k each: I'd start an anti-venom business but I'm super scared of snakes 2009-11-16
@fredwilson let me know your address and size & I'll see what we can do for you @backcountry in reply to fredwilson 2009-11-16
@alshalloway personal experience (company unnamed) – andon cords everywhere, but nobody pulls them: http://is.gd/4VfQm in reply to alshalloway 2009-11-15
@sacca you are a manchild (admittedly, i read all 4 books – actually pretty good) in reply to sacca 2009-11-15
homogenous innovation: stop thinking for yourself-do what popular media, authors, & consultants say-be everybody but nobody to the customer 2009-11-15
Toyota is an orphaned mother http://is.gd/4UAwH 2009-11-14
would you recommend using odesk? @odesk #software #outsourcing 2009-11-14
@brianbuck awesome! in reply to brianbuck 2009-11-13
@alshalloway practice over theory is what taiichi ohno taught; internally at Toyota, we were not as dogmatic as those on the outside are in reply to alshalloway 2009-11-13
@zappos not your mistake, but a design flaw: we need more devices that prevents the human from making a mistake; poka-yoke for shower knobs in reply to zappos 2009-11-12
… @bokardo, simplicity is elusive, because we are natural complexifiers – we create our own stumbling blocks in reply to bokardo 2009-11-12
blog post: Dichotomous Thinking at IDEO No More http://tinyurl.com/ye74r7o 2009-11-11
how to cook a turkey, from my 5 year old: http://twitpic.com/p17pz 2009-11-10
nothing irritates me more than godin or the scores of godin fan boys with a mancrush on him, but this is actually good: http://is.gd/4RZpc 2009-11-10
a transformation story http://is.gd/4RKMY 2009-11-10
of course amazon.com would write a blog post about Lean Thinking and Queueing Theory: http://ow.ly/zQ9W 2009-11-10
@WhenGrowthStall you're missing a lot of the story: (fulfillment by amazon + prime + merchants program) = massive competitive advantage in reply to WhenGrowthStall 2009-11-09
@noel_g I'll take a look for that A3 – it's here somewhere in reply to noel_g 2009-11-09
RT @leanblog: Starbucks' Howard Schultz says Lean Thinking "drives margin growth & customer & partner satisfaction" http://bit.ly/3h1cLZ 2009-11-08
Andres Segovia on a Sunday morning 2009-11-08
@johnmaeda & the quality of the response is directly proportional to the criticized emotional intelligence & self awareness in reply to johnmaeda 2009-11-08
bridal vail falls http://twitpic.com/onijf 2009-11-07
hasta la vista, el customer http://is.gd/4PjRH 2009-11-07
who in congress or the senate is an active proponent of child adoption? #adoption #fostercare #birthmother 2009-11-07
reading about @Carla_Zilka's book on restructuring http://bit.ly/3EFNJp and james reason's book on human error http://bit.ly/4fpDJ 2009-11-06
obeya standup http://twitpic.com/ohp97 2009-11-06
school lunch, done: http://twitpic.com/ohf46 2009-11-06
a major component in a marketer's toolkit, the a/b test, really comes from toyota's genichi taguchi, who invented design of experiments 2009-11-05
received an email today, the content of which was 100% devoid of humility – a clear sign of insecurity and low leadership capability 2009-11-05
what i'm reading http://bit.ly/1CcWdF 2009-11-04
RT @leanblog: To build on Deming's lessons, the root cause of most organizational problems is "fear" – fear also prevents innovation 2009-11-03
RT @tonyhawk: A few your favorite Tweeps are attending our Vegas event – @sacca @kevinrose & @zappos. You can too: http://is.gd/4Mocl 2009-11-03
there is wisdom in deconstruction 2009-11-03
differentiation should always be in the context of what the customer values; otherwise, you'll be different – alright – but nobody will care 2009-11-03
@ECBaskin received my startercards today – awesome! (startercards.com) 2009-11-03
how does something become an industry standard? is it: marketing driven? "pull" by the people? "pushed" by influential people/companies? 2009-11-03
@pkedrosky I wonder if declining fertility rates will lead to increased child adoption rates in reply to pkedrosky 2009-11-01
halloween inverse relationship: the bigger the house, the smaller the candy 2009-11-01
daily kaizen http://twitpic.com/npgh8 2009-10-31
tasteless but funny costume: I might go as Jon Goselin for halloween #jonandkatepluseight #octuplet 2009-10-31
kaizen everywhere http://twitpic.com/noj3s 2009-10-31
@flinchbaugh @hoshin_kanri hoshin kanri is more than organizational structure for information; its ability to effectively mobilize is key in reply to flinchbaugh 2009-10-31
RT @ianmcall – classic bezos, customer focused, not competitor focused: "don't worry about competitors" 2009-10-30
optimistically bouncing back from setbacks is a hallmark of leadership 2009-10-30
malice toward non and charity for all ~Abraham Lincoln 2009-10-30
RT @MarkOOakes: Leaders focus on Transformation. They focus on creating a 'Context' versus supplying 'Content' 2009-10-30
vampire blood http://yfrog.com/j4bfbj 2009-10-29
Hoshin Kanri truly gets the entire company on the same page, as it were – very powerful approach to strategic planning #lean 2009-10-29
@johnwelshphd $GETA to release top-line AGENDA clinical trial results tomorrow http://is.gd/4GAhM in reply to johnwelshphd 2009-10-29
simple & effective kanban, to regulate flow & release of material http://yfrog.com/09j4mkj 2009-10-28
cool last name of the day: warrior – @padmasree, CTO of Cisco – her last name is warrior. how cool is that! 2009-10-28
any suggestions for free software to build wireframes in? 2009-10-28
@adoptionexpert opinion: what can be done to make the process easier for adoptive families & adoption agencies? in reply to adoptionexpert 2009-10-28
@jmzhiser thoughts: what could be done to make the process easier for adoptive families & agencies? in reply to jmzhiser 2009-10-28
change is psychological, concerned more with feelings & emotions rather than the intellect alone 2009-10-27
woke up at 5AM, did my morning routine; now trying to write, but lost interest – maybe later 2009-10-26
going to post this week on shmula.com: urgency, false sense of urgency, & complacency 2009-10-25
lean thinking & design thinking helps us to regain the natural curiousity we all had when we were children #lean 2009-10-25
sunday morning, vivaldi & cereal 2009-10-25
kanban everywhere http://yfrog.com/5dxdgj 2009-10-24
being deeply loved by someone gives you strength, while loving someone deeply gives you courage ~Lao Tzu 2009-10-24
ate at carraba's & had potato-crusted haddock – it was good http://yfrog.com/0orfhj 2009-10-24
@chadblodgett me too – I'm pretty much missing 1 color on every property #playatmcd #monopoly #mcdonald #039;s in reply to chadblodgett 2009-10-24
Bezos on Kaizen: http://is.gd/4x0ro 2009-10-23
RT @LeadToday: Leaders make decisions. If you're not making & standing by the big decisions in your organization, you're not leading. 2009-10-22
hansei: how do our processes and products make our customers feel? 2009-10-22
@brucenussbaum the 5-why exercise is on the IDEO patented Human Centered Cards – that's actually from Taiichi Ohno & Toyota #lean #sixsigma in reply to brucenussbaum 2009-10-22
self-evaluation: more with more, less with less, less with more, more with less http://bit.ly/5HqA 2009-10-22
words are descriptive: the term #lean was originally coined to describe how Toyota can do everything with half of everything #ohno #toyota 2009-10-21
@leanblog that's a violation of one piece flow, a requirement in that process step – also called "switcheroo" internally in reply to leanblog 2009-10-21
teaching my son the virtue of trial & error & having courage to try different strategies for a math problem: trial, reflection, adjust #lean 2009-10-21
…@metacool, interesting how the 5-why exercise is on the IDEO patented Human Centered Cards – that's actually from Taiichi Ohno & Toyota 2009-10-20
tim brown, ceo of IDEO, reconciles lean thinking and design thinking http://is.gd/4ret2 2009-10-20
the new @skullcandy iPhone app is super good 2009-10-19
laying down with my 2 year old: sang 4 songs so far – please go to sleep already! 2009-10-19
Black Swan – wow – RT @nntaleb insider traders Raj Rajaratman, Rajiv Goel & Anil Kumar were my classmates (& friends) at Wharton 2009-10-18
@anotherschwab try birdhouse on the iphone – that's designed for tweets to be sent later in reply to anotherschwab 2009-10-18
visual management at costco http://twitpic.com/lybip 2009-10-18
"we need others in order to create the circumstances for the learning that we're here to generate" – beastie boys 2009-10-16
experienced some good queueing examples this week at disneyland; will be adding to my queueing posts on shmula.com http://is.gd/4irFF 2009-10-14
dear oriental lady, why are you wearing high heels at Disneyland? sincerely, shmula 2009-10-13
@livestrong @livestrongceo @lancearmstrong I'm writing a book – If it ever makes a profit, I'm donating 10% to the livestrong foundation 2009-10-13
@pincock thanks brother in reply to pincock 2009-10-13
disneyland http://yfrog.com/2r5nrj 2009-10-12
my new diet http://twitpic.com/lb7i4 2009-10-12
hey, @zappos, glass is half broken in reply to zappos 2009-10-12
long drive, enroute to disneyland http://yfrog.com/12oodgj 2009-10-11
RT @Pogue: Toyota ad: "80% of all Toyotas sold in the last 20 years are still on the road" – the Toyota Production System is no joke #lean 2009-10-11
fun hike, done: http://yfrog.com/0f4i2nj 2009-10-10
@DaveHarlow @Ddawg05 @kblodg13 @dustysantafe (mom+susie) = moosie in reply to DaveHarlow 2009-10-10
hackergotchi shmula http://yfrog.com/0ywfbzj 2009-10-10
experimentation & knowing how stuff works (process thinking) are two key ingredients to innovation (design thinking) 2009-10-09
false sense of optimism is a barrier: ailing companies need a strong sense of urgency & courage to face brutal facts & plan strategically 2009-10-09
false sense of optimism: 2009-10-08
RT my buddy @matthewemay, A Design Thinker's Reading List: http://retwt.me/tkJl 2009-10-06
@leanblog how long are going to in SLC? Maybe we can do lunch? in reply to leanblog 2009-10-06
pushups, situps, morning reflection: done. 2009-10-06
spoke with homeless shelter about volunteer opportunities – not needed right now – a good sign: suggestions in salt lake city area? 2009-10-05
RT @MarkOOakes: Money and Profits are the By-Products of GREAT companies, NOT their #1 Objective. Deliver VALUE and these will follow. 2009-10-05
RT @LeadToday: If you're in business & you're doing everything the same way you did it last year, you might not be in business next year. 2009-10-05
high-yield, low-maintenance, humble, and generous: I'm trying. 2009-10-04
@cressman I'll take your tickets – I'll follow u and dm me your phone number 2009-10-03
@JoshDance I'll take them – follow me on Twitter and DM me your number – thanks in reply to JoshDance 2009-10-03
looking for byu football tickets for tonight – tweet me if you got 'em #byu 2009-10-02
it's been a long time http://twitpic.com/jyycs 2009-10-02
happy #livestrong day @lancearmstrong in reply to lancearmstrong 2009-10-02
I'm looking California and feeling Minnesota 2009-10-01
should i get these http://is.gd/3QMqp for my wife? 2009-10-01
leaders are thermostats – they sense the temperature, but they also take action on dialing it up or down 2009-10-01
@StocksMD thoughts on $GETA and $AVXT? in reply to StocksMD 2009-10-01
@metacool Toyota Production System is amazing, but hubris even infected their quality lately – they will need to revisit their Lean roots in reply to metacool 2009-10-01
one of my childhood friends is missing – http://is.gd/3Pkxc – please retweet & help 2009-09-30
acting my age today: listening to a medley of the pixies and the misfits 2009-09-30
blog post: Why Transformation Efforts Fail http://tinyurl.com/ycrsteh 2009-09-28
two phrases to describe my son's poopy diaper: "shock & awe" and "weapon of mass destruction" 2009-09-27
i rolled with a former SWAT officer who is taller & stronger than me – I cranked a kimura on him & I made him tapout in under 60 seconds 2009-09-27
the most "innovative" things in my life are my iphone & pre-cooked bacon: most things are just plain vanilla but add so much quality to life 2009-09-27
my 11 year old wants a facebook account – what say ye, twitterverse? 2009-09-26
at a highschool football game with my kids, feeling nostalgic and super, super old 2009-09-26
overheard my wife singing the theme song to the movie "top gun" – the '80's at it's best 2009-09-26
at a doctor appointment http://twitpic.com/j2m8b 2009-09-25
"doing the wrong things faster" is the strategy for some companies 2009-09-25
@copperstl $AVXT was up on decent volume last 2 days, has 1 drug in phase 3 for melanoma, phase 2 for lung & ovarian cancer – all i know in reply to copperstl 2009-09-25
@copperstl thoughts on $AVXT? in reply to copperstl 2009-09-25
@stockgod thoughts on $AVXT? in reply to stockgod 2009-09-25
blog post: Respect for People, Underutilized People, and Waste http://tinyurl.com/y88xmk5 2009-09-24
oh no, I just realized that I'm wearing a brown shirt, brown shorts, & I have brown skin: I look like a UPS driver 2009-09-23
blog post: Off-Topic: Wednesday Waiting Child http://tinyurl.com/kk9hk9 2009-09-23
let's find these kids an adoptive family – please retweet http://bit.ly/2cfU1n 2009-09-23
@Scobleizer we can use social media to help find these kids an adoptive family – please retweet http://bit.ly/2cfU1n 2009-09-23
today, judge slowly: there's usually more to the story than we know 2009-09-22
oh no, i accidentally lathered my back & chest with my new massive hair-growth shampoo 2009-09-22
http://twitpic.com/imuik my 2 year old making peanut butter & jelly sandwiches: teaching children self-reliance is a good thing 2009-09-21
playing mancala with a 4, 2, & 1 year old makes no sense, but it's fun – I guess that's the point http://twitpic.com/ilp08 2009-09-21
just lathered my son's beautiful afro with carol's daughter leave-in conditioner http://twitpic.com/il1w8 2009-09-21
@superfactory I hope you write about your experience – http://bit.ly/zkJy – this post got press & will be part of an upcoming book in reply to superfactory 2009-09-21
1 year old goalie http://twitpic.com/iinvl 2009-09-20
open field http://twitpic.com/iifgl 2009-09-20
family hike http://twitpic.com/igywo 2009-09-20
http://twitpic.com/ig4yj – my daughter is campaigning for vice president! 2009-09-20
dinner treat, me & my kids http://twitpic.com/idk8o 2009-09-20
pre-cooked bacon is an underappreciated innovation 2009-09-19
just installed facebook connect on http://www.shmula.com – now you can comment on shmula.com with your facebook credentials 2009-09-19
firefighting in business isn't leadership: a leader decides what to do; a fire decides what firefighters do 2009-09-18
cumulative diaper count: 7 2009-09-18
cumulative diaper count: 5 2009-09-18
diaper count: 3 2009-09-18
I'm mister mom for 4 days, with 8 kids – we're surviving so far – I need some odwalla 2009-09-18
@stockgod what's a good options play on $ARNA? in reply to stockgod 2009-09-18
i just told my broker at ameritrade $AMTD that "he rocks the hizzo" 2009-09-18
@johnwelshphd nice – i sold my $ARNA options last week for a nice profit; which broker did you use to short $ARNA? in reply to johnwelshphd 2009-09-18
@kelflanagan companies are unaware that they push & pull their customers simultaneously http://is.gd/31bs6 in reply to kelflanagan 2009-09-18
the triangle shape is found in almost every martial art – it's the perfect shape for leverage; same principle applies to business strategy 2009-09-17
@ForeverCaroline @stockgod @johnwelshphd @tradehawk $GETA? in reply to ForeverCaroline 2009-09-17
what will you signal to the customer today to show how you are different? how will your signal get pass their psychological armor? 2009-09-17
false urgency is just as bad as complacency 2009-09-17
overheard at my daughter's soccer game: "watch the backdoor green giants – hustle, go, go, go!" 2009-09-17
learning about multidimensional scaling 2009-09-16
a fellow soccer dad just asked which part of japan or china or thailand I am from – I said i'm filipino; he then said "awesome!" 2009-09-16
{incompetence and hubris} is an odd combination I've seen in people and, unfortunately, many companies 2009-09-16
@windley you should share your delta airlines customer service story, word of mouth can travel fast: http://is.gd/3fWXP in reply to windley 2009-09-14
to my 2 year old: use a soft voice, nice face, not a rough attitude, & say please 2009-09-13
overheard at the soccer game: "gimme a game face to make it happen" 2009-09-12
early morning, 3 soccer games today 2009-09-12
on 9/11, i was in chicago, stuck in the subway with hundreds of scared & confused passengers, thinking that we would die at any moment 2009-09-11
just taught my 9 year old son about factor trees & extoled to him the beauty of the tree as a data structure #nerd 2009-09-11
itunes 9 and the new iphone configurator are slick 2009-09-10
RT @chadblodgett my bro-in-law @shmula is on the cover of BusinessQ, props! http://bit.ly/P3EfK 2009-09-10
@KathySierra try inserting "bash shell" or "regular expression" randomly in your daily communication 2009-09-10
at the soccer field, simultaneously watching 2 soccer games #superdad 2009-09-10
oh no, I'm wearing the same shirt I wore yesterday; oh well, maybe no one else will notice 2009-09-09
I'm inspired by small, quiet, charitable acts – not pretentious, no self-spotlight, but meaningful 2009-09-09
the goal of interaction design is to reduce interaction http://is.gd/31bs6 2009-09-08
being a delta gold medallion member has benefits: $120 overweight check-in bag fee was waived – nice 2009-09-07
kansas city, missouri mcdonald's: help us help you – http://twitpic.com/gvtk6 – 2009-09-07
cool lego exhibit in kansas city http://twitpic.com/gt4pi 2009-09-07
in the change management continuum, organizations unaware that they are in a crisis (http://is.gd/2QIfn) deserve to fail: true/false? 2009-09-05
RT @sacca: @shmula well, you'd still need to leave a dialect option for those who prefer "fo sheezy" http://bit.ly/BWoQa 2009-09-05
in the locker room with kansas city royals pitcher, john buck http://yfrog.com/149jxj 2009-09-05
in missouri, at a kansas city royals game http://yfrog.com/5k78utj 2009-09-05
blog post: Turnaround and Change Management: Do Not Waste a Good Crisis http://tinyurl.com/n5v3n6 2009-09-03
self-medication in people is a way to address symptoms not root causes; organizations self-medicate too & the implications are many, not one 2009-09-03
what if "for sure" was mapped to "foshizzle" on the iphone: RT @sacca: I tried to type "think", iPhone suggested "thunk". 2009-09-03
woke up to: "daddy, will you wipe me when I'm done?" – if that doesn't keep me humble, grounded, & my ego in check, I don't know what will 2009-09-03
artificial harmony & false consensus ruin more companies than we realize 2009-09-02
RT Congrats to @dickc on the new role. COO of Twitter. Very cool. (via @azaaza) 2009-09-02
I wonder if nutella will ever overtake peanut butter in terms of market share 2009-09-02
@digitalsavant you are an emotionally-starved manchild in reply to digitalsavant 2009-09-02
my 5 year old twins, first soccer game, & they're holding hands http://twitpic.com/g5iyp 2009-09-02
to see if your company's vision has become part of the culture ask: can the lowest-level employees articulate it & feel they are part of it? 2009-09-01
@timeback we must be able to account for qualitative factors – such as our treatment of people: it can't just be efficiency. in reply to timeback 2009-09-01
RT @briansolis: Brilliant! The War On Flow, 2009: Why Studies About Multitasking Are Missing The Point @stoweboyd http://is.gd/2KoHj 2009-09-01
family walk to the park, done. big pile of dishes, not done. 2009-09-01
@superfactory so, how does one persuade an organization to shift away from ebitda & toward free cash flow? in reply to superfactory 2009-08-31
@superfactory I'm curious about lean accounting & your perspective on ebitda vs free cash flow in reply to superfactory 2009-08-31
lean thinking is elusive, not because it is complex, but because of it's elegant simplicity #lean 2009-08-30
6 kids, 1 dad, toy isle, target 2009-08-29
overwhelmed by a poopy diaper – hmm, it builds character 2009-08-29
it's cold this morning, autumn is around the corner: man, isn't america beautiful! 2009-08-29
up early on saturday: odwalla strawberry c monster – done. 2 bananas – done. bike ride – in 5 minutes. 2009-08-29
a very under-rated aspect of strategy is the art of exclusion: http://is.gd/2EbWz 2009-08-28
@mzeisser i have several examples; happy to share. in reply to mzeisser 2009-08-28
you know, a little correspondence analysis never hurt anybody 2009-08-28
drinking my odwalla superfood, sitting with the kids eating breakfast 2009-08-28
@johnwelshphd what do you think of $AIG options puts for September? I can't find any to short, but option puts are available in reply to johnwelshphd 2009-08-28
@johnwelshphd etrade doesn't have any shares to short – who do you suggest? thanks in advance for your advice in reply to johnwelshphd 2009-08-28
@johnwelshphd if one were to short $FRE or $AIG at the current levels hoping it'll go to zero, how risky would that be? in reply to johnwelshphd 2009-08-28
focusing on the customer is a simple truth, but it's not simplistic; it is common sense, but not common practice 2009-08-27
in my previous two companies – 1 is customer-focused & the other is competitor-focused: guess which one is winning & which one is losing? 2009-08-27
no matter how often or aggresively I shave, the moustache on my upper lip does not go away #uselesstweet 2009-08-27
@leanblog NUMMI – an end of an era http://bit.ly/2JstGy 2009-08-27
if you finish the day without thinking or speaking or doing something on behalf of the customer, your business is likely already in trouble 2009-08-27
in your meetings: how many times does the word "customer" get used? what we verbalize is an outward manifestation of what we are thinking 2009-08-27
dogpile http://twitpic.com/fe82y 2009-08-27
playing with my kids keeps me grounded http://twitpic.com/fe4tw 2009-08-27
@KathySierra speaking of interaction, interested in your opinion on this article on interaction & customer economics http://is.gd/2A3LK in reply to KathySierra 2009-08-26
@johnwelshphd bought some September $ARNA call options today; do you also have a traditional long position in $ARNA? in reply to johnwelshphd 2009-08-26
@johnwelshphd what is a smart options play for $arna? in reply to johnwelshphd 2009-08-26
self-promotion alert: Goodbye Customer http://is.gd/2wTY3 2009-08-24
in Q4 planning; first holiday season at backcountry.com – can't wait & hope it's a huge one 2009-08-24
there are a lot of domain name squatters – very annoying 2009-08-24
playing with lakin http://twitpic.com/f1pdi 2009-08-23
today, want what you already have 2009-08-23
@dalka tweetbacks is a great plugin for wordpress – stable and brings back the conversation to the source in reply to dalka 2009-08-23
@Power2B you are too nice with those undeserved compliments; a book – yes, a few of my posts will be included in someone else's book in reply to Power2B 2009-08-23
tip @Techmeme http://bit.ly/1b0ihn
, Goodbye Customer 2009-08-23
@cydtetro it depends on the nature of those interactions, of course: http://is.gd/2uUkU in reply to cydtetro 2009-08-23
blog post: Goodbye Customer: Loyalty, Costs, Complexity, and Recovery http://tinyurl.com/nuxp23 2009-08-22
feeding & changing lakin http://twitpic.com/eugpk 2009-08-22
@jowyang would love your reaction to this http://is.gd/2tusa in reply to jowyang 2009-08-22
blog post: goodbye customer http://is.gd/2tusa 2009-08-22
just ate a pesto vegetarian pizza from whole foods 2009-08-22
it's friday, but thinking about the kaizen event i led a few weeks ago – so fun; need to have another one soon http://is.gd/2sQS0 2009-08-22
putting twins to bed http://twitpic.com/estm5 2009-08-22
trizzying out ghettotweets iPhizzle app – automatically turns yo tweets into ghetto slang – fizzunny 2009-08-22
a friendly reminder to those listening: customers don't remember features, they remember experiences 2009-08-20
@jowyang good luck with your next adventure – looking forward to hearing all about it in reply to jowyang 2009-08-20
lose forever or win-back customers: which is better for business? http://is.gd/2q9ng 2009-08-20
fire in neighbor's yard, I called 911, but we put the fire out before firetruck got here #wheresbarack 2009-08-20
@backtype: nice work, but lately it's not picking-up on wp 2.8.4; post should have a few tweets http://is.gd/2oDXo, but none were picked-up 2009-08-19
watching mad money: jim cramer just asked "who's your daddy?", then he said "china is everbody's daddy." 2009-08-19
@TigerFrank okay, now try a definition that a 12 year old could understand in reply to TigerFrank 2009-08-19
having a nice debate with a coworker: What is Strategy? Twitterverse, what say you? 2009-08-19
on change management: people buy-in to the messenger first, before they buy-in to the message 2009-08-18
@iSixSigma email is fine, but i'm talking about coordinated group action and word-of-mouth: stuff godin preaches, but doesn't follow in reply to iSixSigma 2009-08-18
it'll be out in September, Utah Valley BusinessQ Magazine – shmula.com 2009-08-18
at a photo shoot, shmula.com was voted one of the blogs in utah 2009-08-18
blog post: Poka-Yoke Pharmaceuticals http://tinyurl.com/pfnp65 2009-08-18
after some thought, i decided that seth godin is the definition of traditional media: he's asymetric, no conversation 2009-08-18
played a trifecta of ring around the rosy, red light green light, & london bridges 2009-08-18
dealing with unstructured data is frustrating & interesting – this stuff is a goldmine of information – must be tamed, understood & acted-on 2009-08-17
looking for a public notary to help us complete our living trust – boooring 2009-08-17
beautiful day in park city – need to do something outdoors today 2009-08-17
breakfast with the boys http://twitpic.com/e8gti 2009-08-17
20 pull-ups, ~50 push-ups, done 2009-08-17
had four people with a google.com email address subscribe to http://www.shmula.com today – coincidence? in any case, welcome. 2009-08-17
@gglockner there aren't very many operations research geeks like us; let's connect on linkedin, here's my contact info: http://is.gd/2kAz8 2009-08-17
my dinner: oatmeal with blueberries, raspberries, & strawberries http://twitpic.com/e71dv 2009-08-17
carsen & dirt http://twitpic.com/e6pza 2009-08-17
caden & his weapons http://twitpic.com/e6prk 2009-08-17
tetherball http://twitpic.com/e6n4k 2009-08-17
mylie eating strawberries http://twitpic.com/e6mlg 2009-08-17
in the backyard with the kids http://twitpic.com/e6lhn 2009-08-17
finished a good jog with angie, now resting and then off to bed 2009-08-16
at a luau http://twitpic.com/e2nm6 2009-08-16
icee with the kids http://twitpic.com/e1q0w 2009-08-15
heading home from costco, daughter asked about music, I said "that's the red hot chili peppers, they were cool when daddy was a little boy" 2009-08-15
breakfast http://twitpic.com/dzw47 2009-08-15
getting house ready for our 3 new kids we're adopting – their bedrooms are ready 2009-08-15
good night, my twizzles http://is.gd/2hJe1 2009-08-15
companies solely top-line focused miss the point: you can sell yourself into bankruptcy – it's not how much you sell, it's how much you keep 2009-08-15
@cleepost congratulations on making the Inc. 500 – that's exciting in reply to cleepost 2009-08-15
chuck e. cheese = swine flu central 2009-08-15
at chuck e. cheese's: this place is a bacteria bank, virus vault, germ factory 2009-08-14
quesadilla with bacon, mango salsa, powerade http://twitpic.com/dtkdq 2009-08-14
watching animal planet, "into the pride" 2009-08-14
don't bury your failures, be inspired by them 2009-08-13
my wife is teaching my daughters how to wash their face, while I read on my bed listening to the girls talk "girl talk" 2009-08-13
told the server at the sonic drive-inn that he's "da bhest" for getting my order right 2009-08-13
whoa, a professor from the harvard business school (hbs) asked to use my iphone supply chain blog post in her lecture: http://is.gd/2dw2U 2009-08-12
@skernes congrats on the CTO job at cash4gold – very cool; I followed your example & quit eBay a few months ago: http://is.gd/2cT62 in reply to skernes 2009-08-12
found out that my friend is now the chief technology officer (cto) at cash4gold – love the commercials & would love a tour of your operation 2009-08-12
piñata, twins birthday http://twitpic.com/dk00o 2009-08-11
blog post: Unappetizing Spaghetti Diagrams http://tinyurl.com/nsn685 2009-08-10
blog post: Unappetizing Spaghetti Diagrams http://is.gd/2aruX 2009-08-10
thinking of an mp3 player for 11, 10, & 8 year old that don't need an ipod yet; opinion on this? http://is.gd/293mW – reviews are very good 2009-08-09
Project that killed my back http://twitpic.com/d8hes 2009-08-09
made 17 trips for wood chips for trampoline area: fewer trips, larger batches vs more trips, smaller batches -either way, my back is hurting 2009-08-09
@EdLeafe maybe someday … hey, does rackspace practice lean for software? in reply to EdLeafe 2009-08-09
playing catch with my son http://twitpic.com/d7s0c 2009-08-08
8 kids, 1 dad, barnes & noble 2009-08-08
Intravoice response systems (ivr) are anti-customer: i just went through an ivr tree only to be told after 5 minutes that they're closed 2009-08-08
just found out today that there is 1 mixed martial arts fighter, 6 people that have completed the iron man, & 2 olympic skiers at my work 2009-08-07
at the car wash with kids http://twitpic.com/d2um2 2009-08-07
my blog post on root cause analysis is getting a lot of traffic lately http://is.gd/25WfY 2009-08-07
while fixing the sprinklers, I saw a snake and it freaked me out – I'll kickboxing and grapple with any human, but snakes creep me out 2009-08-07
just wrote a review for my new backcountry.com hat http://is.gd/25nss 2009-08-06
dishes done, 100 pushups done, bed time 2009-08-06
my wife's expensive pampered chef ceramic muffin thingamajig cracked in the oven today http://twitpic.com/cx0jx 2009-08-05
i just bought a hat from backcountry.com http://tr.im/vD7p 2009-08-05
blog post: Business and Garden-Variety Defects http://tr.im/vvQF 2009-08-05
while I was turned away from tv, my son yelled "poo", I quickly ran him to the bathroom, but he was talking about winnie the "pooh" 2009-08-04
in spite the fact that I've weighed 165lb since high school, bacon is my vice 2009-08-04
might go to norcal with some friends to surf over the weekend sometime this month – gotta plan it, can't wait 2009-08-04
my wife just published a blog post about our 3 new kids we're adopting http://bit.ly/Lfnab 2009-08-03
fun day at the park with the kids 2009-08-03
i just told my 4 year old: "every move you make, every mess you make, I'll be watching you" 2009-08-01
at the cul-de-sac of fire http://twitpic.com/cbrem 2009-08-01
listening to richard thaler, father of behavioral economics 2009-07-31
just bought http://is.gd/1W2ok – a book on human error 2009-07-31
my son the ninja http://twitpic.com/c78ri 2009-07-31
Deming should be required reading for everyone in the united states 2009-07-31
putting the "no" in innovation http://is.gd/1UV76 (via @superfactory) 2009-07-30
sign outside whole foods market http://twitpic.com/c2x8v 2009-07-30
today was a super good day 2009-07-29
got back from a fun walk with my wife 2009-07-29
watching transformers with the kids – I feel a bit better from being sick all day 2009-07-28
Listening to George Winston on a Sunday morning; no church, a few on my kids are sick today, my work on our family job kanban chart 2009-07-26
just bought a frozen hot chocolate for kameron, at the secondhand serenade concert – super good 2009-07-26
at secondhand serenade with my 11 year old daughter – the opening band, single file, is playing & all their songs are about getting dumped 2009-07-26
blog post: Amazon and Zappos Sitting in a Tree http://tr.im/tCWT 2009-07-25
going to see secondhand serenade with my 11-year old daughter tomorrow 2009-07-24
constraints + creativity = elegance 2009-07-24
blog post: Amazon and Zappos Sitting in a Tree http://tr.im/tCWT 2009-07-23
i have officially coined the term "amazappos" http://is.gd/1ImJZ 2009-07-23
congratulations to tony & @zappos joining the @amazon family – big day indeed – tony, you're my man! 2009-07-23
i'm running a kaizen event later today & i'm looking forward to it 2009-07-22
it's not the age of the car that matters, it's the mileage — experience versus tenure 2009-07-22
tasty quesadilla's with @chadblodgett http://twitpic.com/b2359 2009-07-21
I want to short shares of $HGSI, but none are available 2009-07-20
came back home from louisiana to a barack obama commemorative coin from my mom http://twitpic.com/ayvcm 2009-07-20
@chadblodgett what is "premium" — and to someone who is lactose intolerant, ice cream talk could make me feel bad if i let it in reply to chadblodgett 2009-07-19
at albertson's in alexandria, louisiana buying potato salad for a southern style bayou barbeque with my adopted son's birth family 2009-07-18
leaving dallas, headed to louisiana 2009-07-17
had a dream that taiichi ohno was yelling at me & it gave me the motivation I needed to do better $TM 2009-07-17
I'm glad I shorted google ($GOOG) yesterday 2009-07-17
nursing a headache, about to do the dishes, then pushups and off to bed 2009-07-16
sold $F for my 10-year old son & made a small profit, now need to find a mover to buy for him – suggestions? 2009-07-15
at the barbershop; there's a guy with tatoos and a beard getting highlights and a perm – is this as weird to you as it is to me? 2009-07-14
car is broken, getting towed to the repair shop http://twitpic.com/abvlj 2009-07-14
finished creating a living trust — i am an old geezer, but better to make my wishes known & keep the government's hands out of my business 2009-07-14
watching my 4-year old twins rock out http://twitpic.com/a71a3 2009-07-13
listening to george winston on a sunday morning, getting kids breakfast 2009-07-12
More updates…

{ 1 comment… read it below or add one }

Twittering…

Follow me on

Recent Comments

Tags

Search

Recent Posts

Links of Interest

Sponsors